Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Shadell, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your review. We hope you will choose us again. Sincerely, Hotel Management 

Business response:

Christine, thanks for sharing your experience. We are happy to read you liked the service offered by our staff and that you had an overall nice stay. However, we are sorry for the issues you experienced and regret the inconvenience caused. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We value your observation and have taken a note of it. It was a pleasure hosting you, and we hope to welcome y... read more

Business response:

Thanks for taking the time to review our hotel. We are glad to read you had an overall pleasant visit and liked our outstanding service. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the futu... read more

Business response:

Mardelee, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Abraham, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback will be shared with our housekeeping team so that they will be more diligent in their efforts. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback will be shared with our housekeeping team so that they will be more diligent in their efforts. It was a pleas... read more

Business response:

Richard, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your perfect rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management