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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for 1 night Nice staff was the best thing. Our family needed 2 rooms; one room smelled of cat urine. There was also a used cleaning rag behind the TV as well as a block of wood propping up the air-conditioning unit. Our other room was where we were staying with our dog, but was on the 3rd floor and was a bit far when needing to get her out to use the bathroom quickly. We had burn marks on the night stand, as well as a juice container under the bed. Our neighbors were very noisy and aggressive to each other. Front desk cal... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that there were housekeeping issues and an odor in the room. To prevent this from happening again, my team is reviewing cleaning procedures in order to improve the quality of the room prior to check in. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Could use an upgrade. They don't clean the rooms daily which was surprising. Same linens and towels on the floor after night one.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that the room that you occupied was in need of an upgrade and that the front desk did not inform you upon check in that we do not provide daily housekeeping . To uphold our company's high standards, we will be looking into rooms with older furnishing and replace them moving forward. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the ... read more
I would only use this hotel in an emergency. The room had a strange smell. The bathroom wasn't very clean. It was enough space for my family. I did not like that they were understaffed during my stay. There should be more staff in the morning for questions, someone needed for hanong out linens, refilling the breakfast bar and to clean up spills in the elevator. There was JUST ONE person. Very irritating.
Nice big room The room was nice and big. Bathroom was huge! It advertises hot breakfast, which would consist of oatmeal made with hot water. Breakfast bars were always gone. The same kid came every morning and would take every last one. Thank God he must not have liked oatmeal. It was the only thing left in the mornings. He must have been feeding his grade school class. Last morning of stay, there was a fire alarm that went off. Staff didn't inform patrons of what was happening and didn't even let patrons know that it was cl... read more
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize for not having the grab-and-go stocked and for not keeping everyone informed on the status of the fire alarm. As this hotel’s manager, I can assure you that I will be meeting with our staff and reviewing the fact that our guests should be kept informed during a fire alarm. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Clean and comfortable Our stay was very pleasant. The front desk staff was very pleasant and accommodating. But our only complaint was the free breakfast. While it was free. Coffee mini muffins and granola bars aren't really a breakfast
Business response:
Thank you for taking the time to write a review. Even though I am disappointed that our grab-and-go breakfast did not meet your expectations, it is satisfying to know you had a pleasant stay at our hotel and you found our staff to be very accommodating. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Comfortable and quiet place to stay and relax. Room was clean and adequately stocked. I missed continental breakfast, but there was still hot coffee available past the designated time. Check in and check out was quick and easy. Front desk staff were upbeat and happy to assist me.
Business response:
We appreciate you taking the time to write a review and for staying with us. It is great to see you enjoyed the cleanliness of your room and the customer service provided by our staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Great location, bad beds Cheap price and you're really close to Philly. The full kitchen amenities were great inside the room and the room itself was definitely spacious. The bed was probably one of the worst I've ever slept on it was a joke and I was in terrible back pain for 3 days...
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,059 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.