This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked the two-night stay for two rooms and two couples. When I arrived, I had the confirmation printout with me and gave them the confirmation number and when they pulled it up, it only showed one room for two nights. The desk clerk informed me that I (not they) would have to contact Hotels.com to get it straightened out. After going mildly ballistic, they took 10 or 12 minutes and finally sorted it out. Your readout page should list the entire reservation under one confirmation number. That was a bad start to what was a ... read more
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that we were not able to locate your reservation promptly and delayed the check in process. In response to your feedback, I am meeting with our front desk team to provide them with different solutions to ensure a speedy check in. Thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Great Overnight Stay
Very relaxing. Not far from my job. Room is spacious and has more amenities than I expected.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that your stay was very relaxing and included the amenities needed. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
It's Ok It's Ok to stay for one day only, no entertainment & just one restaurant near by
Ok for 1 night Nice staff was the best thing. Our family needed 2 rooms; one room smelled of cat urine. There was also a used cleaning rag behind the TV as well as a block of wood propping up the air-conditioning unit. Our other room was where we were staying with our dog, but was on the 3rd floor and was a bit far when needing to get her out to use the bathroom quickly. We had burn marks on the night stand, as well as a juice container under the bed. Our neighbors were very noisy and aggressive to each other. Front desk cal... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that there were housekeeping issues and an odor in the room. To prevent this from happening again, my team is reviewing cleaning procedures in order to improve the quality of the room prior to check in. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,083 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.