Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear William, We apologize for any inconvenience caused by the security deposit policy. The deposit is standard practice, fully refundable, and is listed on our website, but we understand that unexpected charges can be frustrating. Your feedback is valuable, and we will review our communication methods to ensure better clarity for future guests. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Inde, Thank you for your kind feedback. We're delighted to hear that you had a restful night's sleep during your stay with us. Providing a comfortable and peaceful environment for our guests is always our goal, and we're pleased to know that we met that expectation. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay whenever your travels bring you to the area. Safe travels, and thank you again for choosing our hotel.Sincerely, Hotel Management 

Business response:

Dear Charles, Thank you for sharing your review with us. We are pleased that you enjoyed your overall stay. However, we sincerely apologize for the oversight in housekeeping during your stay. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your ne... read more