Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Man... read more

Business response:

Jennifer, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Yancey, thank you very much for staying with us. We apologize for the housekeeping oversights you encountered during your visit. We take our rooms' cleanliness very seriously, and your feedback has been shared with our associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Please accept our apologies for our hotel not meeting your expectations. We strive hard to make your stay as comfortable as possible but sometimes we fail and we are sorry for that. Your feedback is appreciated and it will help us to improve our future guests’ experience. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Steven, thank you for your stay. On behalf of the entire team please accept my sincere apologies for the issues you experienced during your stay. We truly regret the inconvenience you had and have shared your concerns in detail with our housekeeping and maintenance teams to ensure corrective action is taken immediately. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you, Ramses, for taking your time to review your stay. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We invite you to come back and stay with us the next time you are in our area. Sincerely,... read more

Business response:

Jeff, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry you encountered the service issues from our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken... read more