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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in I was asked to pay for a security despot for my stay The towel had hair on them
Business response:
Thank you for taking the time to review your visit. We are disappointed to hear that didn't meet our usual high standards. We are sorry you were inconvenienced by our incidental policy. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. Please know regarding the refund, it is the bank processing time which can take up to a few days once you check-out and we initiate the process. We hope you will be back to see us too soon. Sincerely, Hotel Management
extremely dirty, old, some things in the room were broken, ect
Business response:
Kasey, thank you for taking the time to write a review of our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Horrible place
Business response:
Douglas, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Dear Andrew, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Hotel should have an unscheduled inspection Unfortunately someone tried to open my door and would have succeeded if the latch was not on the door. Hair was in the toilet and a used towel was on the floor of the bathroom when I walked in …….. to top it off my sheets were glowing in the dark… btw stayed in room 411
Business response:
Thank you for evaluating your stay at our hotel. We sincerely apologize for any oversight in preparing your room before your arrival. We will share your comments with our housekeeping team as we strive to enhance our guest experience. We are also sorry for the incident you mentioned. We are reviewing the situation, and we will make sure such matters do not happen again. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Was supposed to have 2 rooms one with queen bed and other with two double beds. They only had two rooms with 1 bed. Then they were sold out after that. Even though we paid before even come to the hotel. Fire alarm went off for 45 minutes at 430 am so we all had to evacuate. Barely any staff.
Business response:
Isis, thank you for evaluating your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you reserved. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we regret disappointing you. We also apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Fortunately, it was a false alarm, but out of an abundance of caution, i... read more
They overbooked the rooms This place was AWFUL. We arrived to check in the night before an early flight to LAX, and found ourselves standing in the lobby with several other customers who didn’t have rooms. No apology, just “we refunded you, good luck.” Absolutely awful and stressful. We stayed at the Marriot attached to the actual airport instead which I would 10/10 recommend, but I’ll never book another extended stay.
Business response:
Robert, thank you for choosing our hotel. Please accept our sincere apologies you were not able to stay at our hotel; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.