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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
price was right for what you get. room was compfortable. had trouble with the tv reception but it was fixed.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us and that you liked the good value we offer. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Unhappy Stay The hotel looked good but when I got to the room I realized it was spot cleaned only. There were clothes left behind by another person in the drawers, the pillows weren't replaced, they reeked of horrible body odor, the bathroom had hair on the sink and tub, the sheets were old, towels were stained. It was not up to my standards. Grab and go coffee and granola bars were limited and half of the time the coffee was out. In order to have the utensils and pot and pan I had to request it. The handles on the pot and p... read more
Business response:
Thank you for posting your online review. Your feedback is very important to us and we apologize for the inconvenience you encountered with the cleanliness of your room. We have room inspection procedures in place to prevent this from happening, so we are sorry for dropping the ball in this instance. We have shared your review with our housekeeping team as well. It's our goal to provide an excellent customer experience, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hot... read more
Housekeepers? I stayed there for 3 nights and not once have I seen any housekeepers.
Business response:
John, thank you for being our guest and for taking the time to give us your feedback. We're delighted your stay was mostly positive although we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with ... read more
Only had soap and shampo. It would be nice if they had lotion and conditioner.
Business response:
Thank you for being our guest at Extended Stay America. We are glad that your overall stay was enjoyable, but we are sorry for not meeting some of your expectations. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Extended Stay Clean, nice area. I would stay again. Many restaurants and minutes from Philly & I-95.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that our location close to various attractions of the city was ideal for your needs. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Smell This Non-Smoking room smelled so bad that I had to spray so much.
Business response:
Thank you for your feedback. We are sorry for the inconvenience you experienced due to the smoke smell in your room We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
I like this place as I stayed a few times never ag I had 1 night reserved as I like this place and its convenient so I added a 2nd night, I asked the front desk girl if I was going to have to reregister again and was told no, sun morning I went out for a bit and took my bag and my laptop with me, came back late and could not get in bldg., so stayed elsewhere, came back early Monday morning to take my beer out of refrigerator, after front desk made me new key, go in room, no housekeeping done, but, beer gone 20 bottles, went ... read more
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Kevin, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
lacrosse tournament good location, clean hotel. Close to restaurants and stores
Business response:
It's a pleasure to read your fantastic review about Extended Stay America. We are thrilled that you enjoyed your stay as well as our convenient location. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,507 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.