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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good price, good value! There was no washroom on the main floor - only in my room.
Business response:
Alicia, thank you for the feedback about your stay at our hotel. It’s our pleasure knowing you loved our affordable rates and found us to be a great value. We hope to have the opportunity of welcoming you back soon at Extended Stay America - Philadelphia – Bensalem. Sincerely, General Manager
Very nice hotel, with great friendly staff Very nice facility that likes pets & warm accommodating staff
Business response:
It was fantastic to have you and your family as our guest at Extended Stay America - Philadelphia - Bensalem and we are delighted you were able to bring your 4-legged family member, too. We love taking care of our guests and we are happy it showed. Thank you for your nice words, and please come back and visit us soon. Sincerely, General Manager
Just ok... Location was the best part of the whole weekend. Bed was hard as a rock.... and maybe it's just me but I hate seeing hair on the sink, toilet or in the showers..... just looks like it wasn't cleaned properly. Also, I tried to use my key card to get in the back where I parked and it didn't work. It was dark and I was alone and felt uncomfortable with the people out there. I had to walk all the way to the front because the side door didn't work either.
Business response:
We apologize for falling short of your expectations. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I appreciate your observations and concerns and have taken a note of it. I hope you will consider giving us another chance to provide you with a much better stay. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Philadelphia – Bensalem. Sincerely, General Manager
Business response:
Thank you for selecting Extended Stay America - Philadelphia – Bensalem. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Needs improvement Quiet area that was close to restaurants. However the non smoking room had an odd smell. The shower curtain rod was missing. Apparently broken off and the curtain nicely folded next to the towels. Not worth the price of the stay.
Business response:
Jenny, thanks for evaluating your stay. We are glad you had an overall pleasant visit and our location was perfect for your needs. That being said, we are sorry for the smoke you experienced in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will return so we can make it up to you. Sincerely, General Manager
Homey and cozy hotel We stayed there for two nights. The hotel is very cozy.The room setting would like me to feel homey. The front desk people are very nice and friendly. Unfortunately, the room was not clean. We found hairs in the bathroom when we just arrived. Then there was a used gauze with bandages tapped on the edge of desk. Besides, the free Wi-Fi is kind of slow.
Business response:
Thank you for being our guest at Extended Stay America - Philadelphia – Bensalem. We take pride in creating 'home away from home' for our guests, so we are glad that we were able to provide you with just that. However, we are sorry for the oversight of our housekeeping team. Thanks for your feedback, and we hope to see you again soon. Sincerely, General Manager
Business response:
Evette, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for choosing us. We are pleased that you had an overall pleasant stay. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,507 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.