Extended Stay America - Philadelphia - Cherry Hill

Business response:

Dear Marcelo, We are glad to see your high rating and appreciate you sharing your thoughts. We understand how important little details can be, and we’re sorry the room did not have what you expected on hand. At Extended Stay America, our team is always available to assist, and we will be sure to take this into account for future guests. We look forward to welcoming you back soon for an even more seamless experience. Sincerely, Hotel Management 

Business response:

Dear Dennis, We are thrilled to hear you found your stay comfortable and appreciated the cleanliness and upkeep of our property! It is especially meaningful coming from someone in the construction and maintenance field, and your recognition truly motivates our team. At Extended Stay America, we strive to provide a well-maintained and welcoming environment for every guest. We look forward to hosting you again on your future trips! Sincerely, Hotel Management 

Business response:

Dear Eduardo, Thank you for sharing your feedback. We are glad to hear that your room met your basic needs and was well-maintained during your stay. We apologize for the inconvenience you experienced with the room key and understand how that could affect your visit. Your comments have been shared with the relevant team to help improve the overall guest experience. We appreciate your insights and hope you might consider returning in the future, allowing us the opportunity to provide an even smoother and more comfortable stay.... read more