Extended Stay America - Philadelphia - Cherry Hill

Business response:

Dear Guest, It is wonderful to hear that you enjoyed such a comfortable visit and felt at ease throughout your stay. Knowing the environment met your expectations truly means a lot. Thank you for sharing your experience and for choosing Extended Stay America. Feedback like yours encourages our team to keep delivering welcoming, dependable stays. We look forward to hosting you again whenever your travels bring you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are glad to hear the bed offered some comfort, but we sincerely apologize for the concerns you encountered, especially given your sensitivities and expectations for a smoke-free environment. The difficulties with the room and the limited options presented to you are not reflective of the stay we aim to provide. We appreciate your feedback and hope you might consider returning so we can offer a visit that feels genuinely reassuring and well-supported. Sinc... read more

Business response:

Dear Marcelo, We are glad to see your high rating and appreciate you sharing your thoughts. We understand how important little details can be, and we’re sorry the room did not have what you expected on hand. At Extended Stay America, our team is always available to assist, and we will be sure to take this into account for future guests. We look forward to welcoming you back soon for an even more seamless experience. Sincerely, Hotel Management 

Business response:

Dear Dennis, We are thrilled to hear you found your stay comfortable and appreciated the cleanliness and upkeep of our property! It is especially meaningful coming from someone in the construction and maintenance field, and your recognition truly motivates our team. At Extended Stay America, we strive to provide a well-maintained and welcoming environment for every guest. We look forward to hosting you again on your future trips! Sincerely, Hotel Management 

Business response:

Dear Mary, We are delighted to hear that you enjoyed the property and genuinely appreciate your kind words. At Extended Stay America, guest comfort and safety are very important to us, and we understand your concern about the surrounding area’s traffic access. Your feedback helps us identify ways to better assist guests with directions and safety information. Thank you for sharing, and we look forward to welcoming you again soon. Sincerely, Hotel Management