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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good location. might try again The room was very nice, however the air conditioner and a burner didn't work. lucky for us it was a fairly cool weekend.
The room was not comfortable and not enough pillow Ants found on bed. Bathroom is not clean. Cleanliness of hotel is so important. I take cleanliness over customer service
Business response:
The staff and I read your comments about your stay with us. The situation you described regarding both the pests and cleanliness issues in your room is regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is re-training on our company's cleanliness standards that are in place to ensure that guest are welcomed by a clean room upon arrival. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the fu... read more
There was a person in our room. Enough said.
TOO MUCH DEODORIZING Kitchen was clean but the heavy deodorizing and the tile floors are a big negative
A warning is nice The "please excuse our appearance during construction" sign in no way lets you know that construction will start promptly at 7:30am and last til 7:30. The incesent banging made it impossible to sleep and when we returned from our day around 9pm, the power was out on our floor.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that our ongoing renovations were not discussed in detail with you when you were checking in. Please accept my apology. I reviewed your comments with our staff and we will be taking the necessary actions to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our newly renovated hotel the next time ... read more
I did not have heat in my room. When I turned it on there was a burning smell and an alarm went off. I spoke to the front desk to inform and they said they would have someone call me back. Took down information and have never heard back from anyone. I have stayed there many times but can assure that I will no longer patronize them again. Very poor customer service. Prior to this visit, the room I stayed did not have remote asked at the desk, person did not want to be bothered to obtain another one. I asked to change rooms or... read more
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that your dealings with our staff and our services did not meet your expectations. Please accept my apology. Your comments were reviewed by the staff, and we implementing additional ways to be more responsive and attentive to guest needs to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Ext... read more
Needs improving Not an enjoyable stay
Business response:
Sherri - Thank you for your recent review of your stay. I am very sorry that our hotel did not meet your expectations. In response, I am working with the staff to enhance our offerings overall moving forward. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disgusted Dirty and worn I refused to stay there and booked another hotel Front desk not welcoming Chose multiple pejorative nicknames and all were taken by other customers .... More than a clue to you
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.