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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay Here I am upset that the staff chose not to accommodate our housekeeping due to the fact that we only stayed there for two days.
Business response:
Thank you for your recent review of your stay. The situation you described regarding the lack of housekeeping is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will better explain our housekeeping policies to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in to... read more
i asked for a non smoking roon i get a smoking room water was cold in the shower
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. Additionally, I will make sure we are responding to maintenance issues in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future t... read more
Cleanliness The front desk was very nice. The worst thing was the cleanliness, the bathroom was dirty and I was disappointed because of that.
Business response:
Thank you for the feedback about your stay at our hotel. I appreciate your comments about our staff; however, please accept our most sincere apologies for the cleanliness issues you experienced. In response to your feedback, I will retrain our staff to ensure we are cleaning and inspecting rooms to our company’s high standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you'... read more
Le petit déjeuner et le pire que j'ai eu pendant. Mon voyage
Looked bugged I booked the room early in the day preparing for a late check in. In the room handle missing on refrigerator door. There was also some bug looking spots on and in between the sheets. Receptionist was great and said I was the 3rd guest that night that complained of bug looking spots. Needless to say I was looking for another room 3 in the morning. Was the worst experience ever I would have rather slept on the street. P.S. I have photos soon as I figure how to download them
disappointing The room was O.K. It was not particularly luxurious. The main problem was tiny bugs crawling all over the room. They were on the bed and got on our clothes.
Do not stay there. Dirty with impolite staff. Checking in after 11 was a torture. The night receptionist insisted to see my wife's ID. That was the first time ever, for the Guinness Book... Breakfast was limited and I had to wait for them to bring coffee and milk. Smelly room with an old and not cleaned kitchen. Personnel was rude and impolite.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The issues you described concerning your room and check-in experience are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken to our entire staff about our customer service and cleanliness standards to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience ... read more
Nothing available and not clean. Believe that they had bed bugs! Left with bites all over me and my boyfriend!
not good Except the hotel staff everything was bad. Breakfast was grab and go, very bad choices. The hotel doesn't even provide hair conditioner or body lotion. Utensils- you need to make a special request.
Business response:
Thank you for the feedback about your stay at our hotel. While I appreciate your kind comments concerning our staff, I sincerely apologize that your experience with us was not to our company’s high standards. Please know that we provide additional toiletries and hair dryers upon request at the front desk. I apologize if we failed to explain this during check-in. In response to your feedback, we will work to make sure we are clearly communicating our amenities moving forward. We continually work to improve our hotel, so I rea... read more
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.