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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad first impression when we received the key to our room we walked in to find a stopped up toilet and a room that smelled horrible. I immediately went to the front desk and she gave us a new room, however, the room was not as clean as I hoped for. I actually broke out in hive due to pet hair that was all over the bed cover. We are paying over $100 for a night the least they can do is assure us that the room is spotless.
Bad I don't want to come back there ever
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
worn out and overpriced bed creaky facilities seem worn out clerk not at desk at 10:30 when needed change for machine morning clerk was much nicer
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that you did not have a comfortable stay. In response to your feedback, I will inspect our mattresses to make sure they are up to standard as well as coaching our front desk staff to ensure that each guest receives professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you... read more
Downhill I've stayed here twice, the two stays were one year apart. In one year the quality dropped so much so that I probably won't be coming back.
Business response:
Thank you for sharing your experience with us. Please accept our most sincere apologies for your experience at our hotel. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable stay and professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Asked for supplies for the kitchen and was told that I could get some of the supplies but not all that I expected and wanted and that I would have to come to the front desk and they would hand me the stuff for me to carry to my room and be expected to bring them back before check-out. No container was offered. On the reservation I booked a room with a queen size bed. It did not occur to me until I was going to bed that the bed was a full sized bed not a queen. I was pleased with the first floor location near an exit. The ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have retrained our front desk staff to ensure that we are properly communicating our amenities and providing each guest with professional customer service. Additionally, I will have our maintenance engineer inspect our rooms to ensure that everything is functioning properly. Thanks to your feedback, we c... read more
2.5 out of 5 Negatives: Jazmine checked us in upon arrival. She stayed on the computer handling other business instead of prioritizing our checkin. She, also, had the personality of a wet mop. The fire alarm went off one night of our stay and didn't get turned off for, about, 10-15 mins. No courtesy provided for the disturbance. Positives: Hotel was clean, room was in good order, alot of the front desk staff was friendly and prompt if we had to ask for something. Continental breakfast was left out passed their 9:30 cut off (... read more
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Complimentary breakfast is not good at all
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Very rude staff avoid this place Never again will I stay at this hole staff sucks was charged over my rate tv was broke
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure each guest receives professional customer service. Additionally, I will work with our front desk staff and review our billing procedures. Thank you for sharing your experience with us. We do hope you will choose to stay with u... read more
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.