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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice but staff very inconsiderate Don't ever stay here If u want to deal with human beings I came to stay to escape abuse and because I had booked online to check out on Friday but apparently I arrived earlier than check in and they just checked me out on thurs am instead. So I left and told them I would come back with 100 dollars for another night. Well between running around moving and being abused I didn't get back enough for them and they called the police on me wich was exactly what I need during a divorce. So my almost... read more
Democratic National Convention There was not one wine opener in the hotel after 5 days of asking one young lady told me that was not her Department
Business response:
Thank you for the feedback about your stay at our hotel. I'm sorry we couldn't assist you, but I'm more disappointed in the lack of customer service you received from our staff. This will be addressed to our staff about the proper communication and customer service that should be shown to guests. I really appreciate you bringing this to our attention.
Very disappointing for the money paid. Cigarette burns on carpet. Loud transformer hum in wall. TV remote could only increase volume! Light bulbs needed replacement. Next to two major highways. Noise from inside and outside. Hotel made from wood, not concrete. You hear EVERYTHING. Every footstep. Every door. Anyone who gives this place 5-stars is an internet service employee or robot designed to drive up ratings and sales. I grew up in Cherry Hill NJ, so this is one to avoid. Go elsewhere.
I felt very uncomfortable. And unsafe. I would never stay there again. I rather sleep in my car
Unpleasant Didn't stay there. When I got there they didn't have the room that was requested. They were forcing me to stay in a smoking room.
Business response:
Thank you for bringing your issue to my attention. I am sorry there was an issue with your room reservation. You shouldn't of had to endure a smoking room. Our staff will be having a meeting on how to better accommodate our guests in the rooms they requested. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Dont waste you time and money Paid a fair amount of money thinking I would get a decent and clean room. I got a smelly and dirty room. It smelled like someone smoked in the room before us. I also found ashes of cigarettes in the bed. I dont recommend this place to anyone!
Business response:
Your review for our hotel was recently brought to my attention. The appalling lack of cleanliness you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is actively reviewing our cleaning standards and procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Bugs all over the place There were bugs under the sink and stains all over the bedings .. booked for 4 nights .. checked out after first night .. horrible experience
Really gone downhill.
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.