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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean. Horrible smell. Noisy all night. Not a full breakfast as advertised. Waited 15 minutes for someone to check us out in the morning but no one came.
Business response:
Dear Patience, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is important, and we will address them with our concerned team to ensure they are careful with services in the future. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Expensive. Door lock did not work. Poor breakfast. Hair in shower. Stained counters.
Business response:
Dear Ronald, We are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We hope you will consider a return visit so we can show you the improvements we made based on our guest's feedback.Sincerely,Hotel Management
The first room's smoke smell hit me like a wave as soon as I opened the door (I asked for non-smoking room). Clerk was very accommodating and switched my room. 2md room smelled funky. Air fan grate in ceiling was rusted out and looked like it had never ever been cleaned. Air conditioner unit was in terrible shape and probably has never had a cleaning/filter change. The desk chair looked gross - I laid a towel on it before I would sit down. The bed was very lumpy and squeaked with every move. Big black stains all over the rug... read more
Business response:
Dear Deborah, Thank you for sharing your thoughts on your recent stay. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I do NOT recommend this hotel. There is a horrible smell throughout, the furniture is old, chipped and broken, the outlet cover was broken in half with exposed wires, the floor was filthy and sticky and the entire room was dirty. There was hair in the sink…absolutely not worth the money! For this price it could at least be clean and decent.
Business response:
Dear Jennie, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We will address this with our concerned department to ensure it does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we wish you all the best with your travels.Sincerely,Hotel Management
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Was horrible. Bathroom was gross. Poop and crap on the bottom of the toliet bowl. Room smelled horrible and the hallway smelled disgusting
Business response:
Dear Marc, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback with us; we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Not a smoke-free hotel. A guest was smoking in the lobby and staff was present. Rooms smelled like smoke and in very poor condition. We only passed by for one night and I needed a pet friendly hotel that wouldnt charge me a $150 pet sanitation fee. I couldnt wait to check-out.
Business response:
Dear Irena, Thank you for your feedback regarding your stay with us. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.