Extended Stay America - Philadelphia - Cherry Hill

Business response:

Dear Aleksandr, thank you for staying with us and for your review. We are sorry that our housekeeping overlooked some areas in your suite, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Thank you for bringing this to ou... read more

Business response:

Dear Anthony, first, we would like to thank you for your appreciation of the check-in process. However, we apologize for the various issues you had during your visit. Providing a clean and comfortable room is our essential priority, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences and we are wholly committe... read more

Business response:

Dear nelida, thank you for your feedback on your recent stay. We were very disappointed that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. We have immediately brought this to the attention of our Housekeeping for review and action. Please know this is not usual for us, and we do hope you will stay with us another time so we can provide you with a much more... read more

Business response:

Dear Suman, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our gues... read more

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels.