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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mark, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Stained sheets, dirty room, Stained sheets, dirty room, Stained sheets, dirty room
Business response:
Thank you for being our guest and for sharing your feedback. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
It was horrible, I booked a room for the weekend and ended up leaving the same night i checked in. Due to the fact that there were roaches in the room. Not one room, but two. They moved me into another room and it was the same problem. It was not clean.
Business response:
Iverson, thank you for your review. We apologize for the cleanliness issues and the insects you encountered while you were here. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We regret the inconvenience you experienced and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was a terrible stay and the receptionist was not helpful at all I wouldn’t recommend this hotel to a dog
Business response:
Alexandria, we are sorry for the disappointing stay you had and apologize as our staffing service did not meet your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve and hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
i got there to check in they couldnt find my reservation so i was told i couldnt check in and was able to even after giving them my hotels.com confirmation info
Business response:
Jenn, please accept our sincerest apologies for the reservation issue you encountered and we regret you could not stay with us this time. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. We hope you will visit us again the next time you visit this area. Sincerely, Hotel Management
The staff was super friendly! The location is close to Route 295 which is convenient. Unfortunately the hotel is lacking cleanliness and although it is listed as a NON Smoking hotel, the whole place (hallways, rooms, elevator, etc.) reeks of smoke!
Business response:
Thank you for reviewing your stay. We are sorry for the odor and cleanliness issue you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. On a positive note, we are happy you liked our convenient location and friendly staff. We hope you will give us a second chance to deliver the type ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.