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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got to the desk for check-in, I was informed that they were over booked and that I didn't have a room. Person behind the desk there was nothing she could do about it. I was asked why I wasn't contacted by them earlier, she said it was the responsibility of Orbitz to contact me. I got an email (I wasn't checking email at that time) from Orbitz @ 3:25 PM and a voicemail @ 8:48 PM!
Business response:
Paul, thank you for sharing your review. We are very sorry about the issues you experienced with the third party reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Everything were excellent
Business response:
Ruby, even though the rating given does not reflect your generous compliments, we are glad you enjoyed your time with us. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to our area. Sincerely, Hotel Management
My 2nd floor room was vibrating - I thought it might be above a loud laundry room, however there were only guest rooms below me. When the vibration stopped briefly and then restarted, I realized it was from the 1998 refrigerator. I also check the manufacture date on the microwave which was 1997. The two burners on the stove were quite rusty. The "Kitchen with refrigerator, microwave, and stovetop" had had no "Dining and cooking utensils provided" making it of very limited usefulness. There was no "Free grab-and-go breakfast"... read more
Business response:
Michael, thank you for your review. Although you liked our ideal location, we sincerely apologize for the issues you encountered and regret not meeting all of your expectations. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel... read more
The lady at the front desk was very nice and professional..Room smelled like smoke and elevator was not working..
Business response:
Thank you for taking the time to share your feedback. We are sorry for the inconvenience you encountered due to the elevator and apologize for the concerns you had with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention and would request you to reach out to us as your review is anonymous; so we can address it right away. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel M... read more
The elevator was not working!!
Business response:
Tatiana, thank you for taking the time to review your stay. We apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience. Sincerely, Hotel Management
This hotel is very outdated. The linens need to be replaced. The pillows are horrible. The elevator was being replaced and although it was a known fact by the hotel, we were not aware of it. I think I would have chosen a different hotel had we known.
Business response:
Renee, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
I didn’t stay when I went to check in they told me the elevator wasn’t work and the only room available it was on the fourth floor they told me they are going to return my money because they can’t help me with another room and Travelocity keep my money
Business response:
Benny, thank you for your candid review. We regret we were not able to accommodate you in the room of your choice and are sorry for the inconvenience you encountered. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.