This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property in need of renovation. Carpet ripped, furniture banged up, shower drain loose, etc
Business response:
Dear Mark, thank you for staying with us and letting us know the areas where we need to improve. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Hallways stink- the carpet smells bad. My room did not smell crazy bad. Carpets can benefit from being shampoo’d— in rooms too. My socks got dirty. Hot water in shower works really good.
Business response:
Dear Roxanna, we can't apologize enough as the cleanliness of our hotel is an essential priority. We do not take these concerns lightly and have addressed this matter with our housekeeping associates to ensure they diligently clean and inspect a room before allocating it to future guests. Although what you experienced is not typical, we have room to improve, and you have our assurance that we will. We hope you will stay with us again so we can make it up to you on another visit. Sincerely, Hotel Management
THIS HOTEL IS DIRTY AND SMELLS BAD Dirty!!!! Pile of dust on the AC, Bathroom Vent and window. Awful smell on the fist room they gave me. So I ask to be transferred to a new room. Hallways, Laundry room dirty! The carpet smells bad. Dark lighting maybe because their trying to hide the dirt.
Business response:
Dear Lorie, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Check in was delayed, the bathroom was dirty, there was a bug in the kitchen area, and the smoke detector was hanging from the ceiling by a wire. Terrible experience. We left 2 hours into the stay.
Business response:
Dear Cory, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter before your arrival, we were unsuccessful, and we apologize. We have discussed this with our housekeeping, and steps are taken to ensure this is not repeated. We hope you will give us another opportunity when you are in the area, as we would love to make it up to you and provide yo... read more
The property was very conveniently located to highways, shopping and dining. The cleanliness left something to be desired. Because I wasn’t too far away from home, I decided not to stay the one night as intended.
Business response:
Charles, thank you for sharing your feedback. We are sorry to learn you had to leave us earlier than expected due to the cleanliness issues you encountered with your room. We truly regret letting you down and have shared your comment with our housekeeping team to make sure this should not happen again. We hope you will give us another chance so that we can provide you with the stay you deserved. Sincerely, Hotel Management
Bed very uncomfortable. No cups or coffee machine in room Cabinets falling apart. Room smelt like someone was smoking pot in it. I will not stay there again
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Dirty stay The first room they put us in the door would not close so they had to move us to another room in which the windows would not close or lock and had tissue stuffed up in the corner to stop the draft. Bathroom ceiling had mold on it. After that we asked for a refund In which they did give us one without any problems so that was the only positive the staff was courteous.
Business response:
Gerri, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the mistakes made when servicing your guest room. We will review this with the appropriate team members and resolve the problems immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We are aware that although we provided a refund, it will not change your current experience with us. Therefore, we hope you will return... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience.
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.