This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t even!! Check in was smooth. My room was big and looked pleasing to the eye. I go to take a shower and there’s a bunch of hair sitting on top of the drain, shower curtain was filthy! I told the receptionist who was actually pleasant my entire stay so sweet & she came herself to clean it and replace the shower curtain. Then my toilet didn’t work my entire 5 nights I was there!!! I was told it was being fixed the Wednesday & when I returned that day it still wasn’t! Sooo disgusting! My bed was comfortable besides the fact... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The bathroom door knob came off The curtain stick came off The drawers were taped together
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
There was no room booked for me and they transferred me to another location without first contacting me. I spend an hour trying to get a room. This was unacceptable
Business response:
Matthew, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I expected that the room has plates, cups and spouns etc because the hotel is designed for extended stay as its name says. I'd like to stay another hotel if it does not provide any of these items.
Business response:
Thank you for being our guest and for posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to honor o... read more
Needs a Refresh..... There was a terrible odor and muskiness/stuffy smells in the room and hallways....sometimes the room smelled like smoke....the condition of the room was poor - paint peeling, chips in the tub area...just overall worn looking room and hallways which were dark....
Business response:
Darren, thank you for being our guest, and for providing us with your feedback. It is unfortunate to hear you did not enjoy your stay with us. We appreciate your feedback about the condition of the hotel. We are having similar discussions, and we have shared your comments with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will select us again the next time you visit this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.