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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dissatisfied! The service was sub-par. The room was dark, and dreary not inviting. The refrigerator was rusty and missing handle to open the door. Mattress was not healthy for a good night's sleep. For the cost of the room, I expected much more! Definitely not a comfortable stay at all!
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value you were hoping for. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Latiya, thank you for staying at our hotel. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not-So-Great Hotel I've stayed at an Extended Stay before; this one doesn't represent my past experiences with this chain. There's a reason this hotel's rate is one of the lowest in the area, and the smells and stains on the carpet will remind you of such.
Business response:
Thank you for being loyal to our brand. We are sorry for the disappointing stay you had at our hotel and regret the cleanliness issues you encountered. We have shared your comments with the housekeeping team to be more diligent going forward so we can improve our guest experience. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Overbooked Overbooked and transferred to 2 uncleaned Townplace suites rooms. Charged for room that was already paid for. $560 taken from account and couldnt stay for. 2 nights like originally booked because i have to wait for a refund
Business response:
We appreciate you taking the time to provide feedback, and we are sorry we were overbooked and were unable to accommodate you this time. We offer no excuses for this mix-up and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Never Again Hotel is mediocre
Business response:
Shameba, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Bathroom Bathroom wasn't cleaned in the tub area. The was an old piece of soap there
Business response:
Gary, thank you for taking the time to evaluate your stay. We are sorry for the cleanliness issues in your suite. Our standard is to double inspect every suite prior to our guests checking in or returning, and to provide the most comfortable, refreshed suites upon arrival. We will investigate further to see what steps were missed so this does not happen again. We hope that you will stay with us once more and experience our accommodations the way you should have during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.