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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not change my sheets during my stay! I know that when I go to any other Hotel they changed my sheets every day!
Business response:
Thank you for reviewing your stay with us. We are sorry for your disappointment. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. Lenin exchange is available at the front desk at any time and is complimentary. Thank you again for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management
Terrible bedding made for a miserable night's sleep!
Business response:
Christopher, thank you for choosing to stay with us. We are sorry that you found the bed uncomfortable. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I do not recommend this property. The room, in fact that end of the hallway, smelled quite strongly of curry and vomit. The carpet was filthy dirty with what looked like ground-in spilled food? I asked for a different room and was told they didn’t have one. The receptionist told me that she had told management of the hallway’s smell previously without effect — and added that I was lucky as another guest had a room with a broken toilet. I asked for a refund and was told no as I was an Expedia customer. I was fortunate as the ... read more
Business response:
Elaine, thank you for being our guest. Although we try to strive to deliver guests with a fresh environment, we apologize as this wasn't your experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
We arrived at 4pm to checkin (checkin starts at 3pm). Our rooms weren't ready. We were on a tight time schedule. We got a card to one of our rooms and told them we'd be back later. We came back at 9pm and were told our reservation was cancelled and our rooms weren't available. I had them call a manager (at home). Magically they found us 2 rooms. Very basic hotel (no ice machine). Breakfast was a pre-packaged mini muffin and coffee. Just not very impressive. Rooms were ok.
Business response:
Thank you for taking the time to review your stay. We apologize for the difficulties you encountered at the time of check-in. This is not typical of our service, and we'll be taking steps to improve the guest experience for everyone. Also, know all our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Extended Stay! Don’t do it! This was not the place to go! Bedding was worn out n dirty, comforter had blood stains. Floor had food stains and kitchen towel was even dirty. We were told if we wanted fresh towels to exchange them at the front desk but all they did was dry them and give the same ones back to us! Never again!
Business response:
Amardeep, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to deliver the type of experience that you should always expect from us. We value your review and we hope you re-evaluate us on your next visit. Sincerely, Hotel Management
No, no and NO! The smell and overall feeling was more like a homeless shelter than of a hotel. The bed sheets were stained, the floor was sticky. The smell really was terrible. I would definitely NOT recommend this hotel to families. The parking lot also didn't feel safe at all. We really were happy to get our money refunded and leave the hotel.
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Roach city I stayed here on more than one occasion and on different floors. Each time I woke in the middle of the night to use the bathroom and there was always a roach somewhere crawling. Last time I stayed there was ants all over the table. I was also given a room that was not clean, bed wasn’t made and there no clean linen. However I was switched to another room which was right next to someone who had a dog and was barking throughout the night. Overall the place needs to be exterminated I have stayed in a lot of hotels an... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.