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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO HOT WATER!!! That's right, I attempted to take a shower at about 12:30 a.m. on Friday evening. I let the water run and run and no hot water came on. 25 minutes and there was no hot water. I had to take a cold shower. Next, it's an extended stay and there was even a laminated pop up on the kitchen counter stating everything that would be in the room as far as cutlery and kitchen products. There was not one thing in the kitchen. No plates no bowls and spoons forks nothing to cook with. When I called the front desk repeatedl... read more
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We will also share your comments regarding the water temperature and the condition of our property with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in th... read more
Dirty, cockroaches, blood stains, and mold We had three rooms. My room had several stink bugs and 2 cockroaches. The carpet was terribly stained, the counter top was missing the edging and was sharp to the touch. The bathroom was probably the cleanest room with a dirty toilet and a shower that leaked water nonstop. Oh yeah I almost forgot to mention the finger sized hole in the wall above the TV pointed directly at the bed. I’m not sure what it was but looked a bit like a peep hole. Room number 2 had a leaky sprinkler that l... read more
Business response:
Thomas, thank you for choosing our hotel. It was disheartening to read your review regarding the housekeeping and maintenance issues you experienced in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry for the insects you encountered while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures ar... read more
Don’t waste your money - horrible property The room was filthy. There were public hairs in the shower, trash on the bathroom floor, the following in the main area was “ sticky” and there was something running down one of the headboards. The tv and mirror also hadn’t been cleaned in ?. In addition, both the nightstand and dresser were all chipped, the drawers didn’t work. Looks like they were physically kicked or something. Never again for the money horrible!
Business response:
Maryann, thank you for choosing our hotel for your stay. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur while you were here. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope to have the opportunity to host you again the next time you are in our area. Sincerely, Hotel Management
Pass This Up I was detained by the night time staff for 30 + minutes while I waited to be checked in. She held me up because she was complaining about the daytime staff and printing reports. Also found ants in the room on more than one occasion. Do they not clean the rooms? Found my room not cleaned the following day. I wasn't sure if they just do not clean the rooms until one checks out or not.
Business response:
Kenneth, thank you for staying at our hotel. We are extremely sorry for the poor service you received upon arrival and regret your stay was not a pleasant one. We have shared your feedback with the front desk team so that our future guests’ do not encounter a similar issue. We are also sorry for the cleanliness issue you experienced in your room. We have taken note of your feedback and have shared it with the housekeeping team. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Mana... read more
Not one thing, they messed my reservation up and left my parent's stranded
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we have room to improve, and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit Sincerely, Hotel Management
Breakfast promised but none put out! Advertised room stay as including breakfast. Front desk person said continental breakfast would be put out on a table in the morning. I checked at 8:00am and 9:30am and nothing was put out. I complained to a different front desk person and he just shrugged his shoulders. Overall room and hotel had a musky odor and was not clean.
Business response:
Matthew, thank you for sharing your feedback. We are sorry you were unable to take advantage of our breakfast offerings and regret the inconvenience caused. We have shared your feedback with the front desk team to ensure it does not happen again. Also, your feedback regarding the odor issue has been shared with the housekeeping team to be more diligent with their efforts. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We booked 2 rooms at this facility for clients. After the first night, we had to remove them to another hotel in the area. There is no lobby, it was dirty, there was no water on the first day for 4 hours, the smoke detector was hanging from the ceiling in room 209 and not a hotel for extended business stays but a place where people who have no place to live stay. It was bad.
Business response:
Dear Guest, Thank you for bringing this to our attention. Safety and security is our first and foremost priority for our guests. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bugs in the bedroom. I was grossed out by the dirty room
Business response:
Thank you for your feedback and for choosing to stay at our hotel. We apologize for the cleanliness issues you encountered in your suite. We work hard to provide a clean and comfortable environment, and we are sorry it was not your experience. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will give another chance to prove ourselves. Sincerely, Hotel Management
Very disappointed for price paid The hotels needs better maintenance. The bed shirt had holes in it. The bottom of the toilet was black, this is no exaggeration. The room was not serviced the two nights we were there. I had to ask for bathroom tissue. The sink counter had stain like from a cigarette burn. The seal around the tub was coming loose.
Business response:
Sonia, we are sorry and are disappointed to read our hotel’s service, and facilities did not provide the value you were hoping for. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can make it up to you. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.