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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the money I booked my stay for two nights Thursday to Saturday. I was driving from Florida for business. I booked it to check in at 11 o’clock at night. After a long drive I needed to use the bathroom. when I arrived immediately the front clerk was very rude to me. And insisted they don’t have public restrooms even though I explained I am checking and talked to me like she was too busy to check me in and explain to me several times there are no bookings when I told her several times I booked it on hotels.com she ha... read more
Business response:
James, we are sorry for the unpleasant encounter you had with our front desk associate. We are working with our front desk staff to ensure a much better experience for our future guests. We also apologize for the cleanliness issues observed in your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. Thank you for being our guest. We hope you will consider giving us a second chance in the future so we can provide you w... read more
the place smelled bad. Fire detector kept beeping. No management available to address concerns. Bed bugs. Terrible stay. I will never be back
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I booked the room through Expedia for an extra night because I would be arriving in the early morning hours. I sent a message to the hotel through Expedia with that information. Upon arrival, I was told they never received it and they removed my reservation and charged me anyway. When I explained the situation and a screenshot was shown, it made no difference. They still took my money.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Noisy n dirty but staff was great
Business response:
Rosemarie, thank you for being our guest. Although you liked our courteous associates, we are sorry for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Okay, but the property needs to seriously bomb the building for bugs
Business response:
Thank you for sharing your feedback. It is disappointing to read your stay was affected due to the cleanliness issue. Please accept our apologies for the insects in your room which made your experience uncomfortable. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such incidents. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Just for one night, can't imagine extended use. There was not a common bathroom we could use to change in, as our room was not ready. Breakfast is just coffee and granola bars on wheels. Worse was the deadbolt was broken off in our room. And it is very difficult to get on and off the road to the hotel.
Business response:
Thank you for being our guest and providing your feedback. We are sorry your suite did not provide the comforts you desired. Your feedback will be shared with our maintenance and housekeeping teams for review and action. We also apologize our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We value your business and truly hope you will give us another chance to pr... read more
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.