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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The clerk Aliza was horrible. She had an altitude and was slow as molasses. She checked us in a room that was occupied. When i returned she had a attitude. Them she gave me a room that wasnt programmed. So now I'm upset and asked her what the hell. The room 315 smelled terrible. I just checked out. No one was at the desk i just left. Terrible service
Business response:
Thank you for being our guest. The incidents you highlight in your review concerns us very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not really a good place The hotel was not clean at all, light are broken in the room, smell like cigarette smoke
Business response:
Yazan, thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was filthy. There was dirt and debris in the bathtub. The handle to the refrigerator was broken. When I opened the refrigerator, a significant amount of water began to run onto the floor. Even though it is a smoke free property, the room had a very strong odor of smoke. The "breakfast" consists of a pre-wrapped muffin and choice of watered down coffee. I would not go back to this hotel.
Business response:
Please accept our sincerest apologies for the issues you encountered while you were here and regret the inconvenience it caused. Although we are a non-smoking property, on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. Rest assured, we have shared your feedback with our maintenance and housekeeping team so that we can improve our future guest's experience. Once more, we apologize and hope you will afford us an opportunity to redeem ourse... read more
HORRIBLE, I WANT MY MONEY BACK! It was filthy. There service was horrible. I'm still waiting on the manager to return my call with corporate information... My trip was over 4 days ago...I called 2 days before we left!
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Rebecca, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Worst Staff Experience Ever Worst staff experience ever. My second time here. Last time was a fine trip except for them giving me a cheaper room than I booked and tried to upsell me on two rooms since I couldn't get a room with two beds. Hotels.com fixed that after the hotel refused to. I'm uncertain if the policy the woman at the front desk told me was true or not so I couldn't be upset about them picking my room for me even though I paid for a more expensive room. She said it's ok because I saved alot of money booking via ... read more
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
Cherry Hill stay Room was unclean, reeked of smoke, TV didn’t work and was told that there was a continental breakfast during registration, but when I arrived there I was informed that there wasn’t any; only coffee.
Business response:
Matthew, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
False advertisement The whole 3rd floor smelled like smoke despite it being a non smoking room. People lived in this hotel and hung out in their wheel chairs in the lobby like a social.
Business response:
We are sorry for the unpleasant stay you had with us and for the smoke smell you experienced. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.