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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience Motel 6 would look like the Ritz Carlton compared to this place The " towels" were the size of hand towels Dirty linens Elevator was rickety Breakfast bar was a joke Room was never cleaned No glasses available to even have a glass of water
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Very Disappointed.. Check in took 45 minutes because there was no record of our reservation made through Expedia because their computers were not working right. Two lamps were unplugged and when we plugged them in they snap, crackled and popped. Wifi did not work, the toilet seat lid was cracked, and there was no ice bucket in the room.
Business response:
Charlie, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The room did not have any cups, bowels, plates. The clock did not work. The bedding had burns. The air filter needs to be replaced. The room had a smell. The grab and go breakfast was the worst. For the $147 dollars I paid for the suite, I will never stay at another extended stay in my life time. The price was not worth. I stated at Motel 6 before and had better service. I will be contacting BBB.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Lights don't work, light on top of the ceiling is hanging off. The water in the tub took forever to go down. It says Queen size bed, but it looked more like a twin and the bed was so hard. I will never stay there.
Business response:
Wellington, thanks for being our guest. We apologize for the maintenance issue you experienced and regret the inconvenience it caused. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. Please visit us again so we can restore your faith in our hotel. Sincerely, Hotel Management
Great Location, poor facility Despite on smoaking policy room and entire hotel stunk of smoke. staff smoked in back door and then stairwell acted as chimney. Needs a goo overall cleaning. Maid service onle once in each eight day stay.
Business response:
We apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
Worst hotel ever stayed Dirty, smelly and rude! Non working toilet! Booked for 3 days! But the front desk guy tell me either to pay extra or out of the hotel at 9:00 pm in the last night of stay.
Business response:
Thank you for sharing this detailed review and being loyal to our brand. Please accept our sincere apologies for the issues you experienced during your stay. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our Frond Desk and Housekeeping teams to ensure this is not repeated. We hope you and your family will give us another chance to show you the hospitality you deserve on a future v... read more
Terrible.
Business response:
Paul, thank you for staying with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Hotel built off convienence. My husband and I picked the hotel because of its location. It was very close to the venue we had planned to go to. The staff wasnt available, people just follow you down a hallway to creepily stare at you and the walls were paper thin. It was not a good stay.
Business response:
Thanks for being our guest. Although you liked our convenient location, we are terribly sorry for falling short of your expectations during your visit and regret the inconvenience caused. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.