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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We ended up at this hotel because their other location was booked for the night. Staff was very nice and accommodating. They provided us a free stay at any location within the next year for the inconvenience. Unfortunately this room was very old and dirty. There was hair all over the bathroom and the sheets/blankets were very old and dingy.
Business response:
Alison, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and its overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
I didn’t like that in of the windows wouldn’t shut. So it was kind of hot in the room even with the ac on. The bed wasn’t comfortable. The bedding was slippery and ended up in the floor during the night. There were only three pillows. The walls were thin. The neighbors dog barked through the night.
Business response:
Megan, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
The room smell horrible and the table had like syrup all over it. The bed spreads had stain and smell like the sheets was never change. The "continental breakfast " is some granola bars and small muffins with coffee, tea or hot chocolate that is all. DON'T WASTE YOUR MONEY IF YOU ARE LOOKING FOR A NICE RESTING PLACE.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Whole toom smelt like smoke, blood splattered on door and wall looks like someone was murdered there. Door knobs were loose, comforter had bleach stain, food Residue on floor
Breakfast was listed as an amenity. Breakfast consisted of coffee and granola bars! No where to sit- called it Grab and Go breakfast. Listed queen beds. All beds in every room were small double beds.
Business response:
Ken, please accept our sincerest apologies for not living up to your expectations. Your concern in regards to our grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determining new future offerings. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Avoid at all costs. Room stunk of smoke- not just faintly either. Called front desk 30 seconds after arriving, their response was ok we won't charge you a smoking fee. Huh? Asked for new rooom, was told they all smell like smoke. Huh again?? Said all they could do was refund charge. Ok that was better, thank you... which they followed up with but you have to leave. Yea that's not gonna work since everything was booked Just horrible on every level.
Business response:
Audrey, thank you for your feedback. We are sorry for the cleanliness issues you had while you were here and for the poor service you received from our staff. Sometimes we have guests who do not adhere to our smoking policy, and that can be challenging for all concerned. Please know that we are reviewing this with our Housekeeping team to make sure proper procedures are being followed to remove the smell of smoke. Also, your comments have been shared with our front desk team to step up our game. We hope you will consider a r... read more
We did not stay because the overall cleanliness upon arrival wasnt what we thought it would be. We did not check in
Business response:
Natalie, thank you for taking the time to share your feedback. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen while you visited. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Hotel room stinks but other then that it was okay.
Business response:
Tonyce, thank you for choosing our hotel for your stay. We are happy your overall experience was enjoyable, but we are sorry for the odor issue you had and the inconvenience it caused. We have shared your comments with our team for improvement. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Dirty smelling no bed comfortable
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize for the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.