Extended Stay America - Philadelphia - Exton

Business response:

Thank you for being our guest and for the feedback. It was a pleasure to know you had an overall nice stay. That being said, we are sorry if we missed meeting any of your expectations. Thanks once more, and we can’t wait to welcome you again and deliver a better experience. Sincerely, Hotel Management 

Business response:

Samiul, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Dennis, thanks for being a guest at Extended Stay America. We are glad to know you had a great stay with us and that our offerings were to your satisfaction. It was a pleasure having you with both us, and we look forward to welcoming you and your wife for another visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guest’s expectations, and they will be pleased with your rating. We hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to know you liked our convenient location and that you had a relaxing stay with us. Thanks for being our guest, and we hope you will select us again for your needs. Sincerely, Hotel Management 

Business response:

Thanks for sharing your feedback. We are pleased to know you liked our affordable prices and that our location was convenient enough for all of your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was ideal for your needs and that you were impressed with the service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for recommending us online, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Janelle, thanks for the outstanding review! We were delighted to read how much you enjoyed your stay and that our staff provided you with excellent service. Thank you for acknowledging our Front Desk team for a job well done. We'll be sure to share your compliments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management