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Extended Stay America - Philadelphia - Exton
- Hotels
- Exton, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
877 N. Pottstown Pike, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Happy Customer We were so pleased with this hotel. Everyone was pleasant and good to deal with. Anything that we needed they were more than happy to accommodate. It was a very enjoyable stay.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was ideal for your needs and that you were impressed with the service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for recommending us online, and we look forward to serving you again soon! Sincerely, Hotel Management
Desk staff was amazing!
Business response:
Janelle, thanks for the outstanding review! We were delighted to read how much you enjoyed your stay and that our staff provided you with excellent service. Thank you for acknowledging our Front Desk team for a job well done. We'll be sure to share your compliments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management
Over all it was great. Asked for a non smoking room which we got but you could still smell the cigarette smoke from the other rooms. Half the floor was non smoking the other half was smoking.
Business response:
Thank you for being our guest and sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Mubarak, thank you for staying at Extended Stay America. We are glad to know you enjoyed everything that we have to offer. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kevin, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your perfect rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Easy check-in and check-out. WiFi was avaiable but not good. Plenty of parking. Only hotel in the area that offers smoking rooms.
Business response:
Thank you for being our guest and for your review. We are pleased to read you had a pleasant stay and that our attentive service and parking facility met your expectations. Your feedback is of utmost value to us as it will help us to improve. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Friendly Staff From the beginning at check in til the end at check out we were impressed by the staff.
Business response:
Deborah, thank you for staying at Extended Stay America. We are thrilled to read you loved our convenient location and courteous service. I will be sure to share your compliments with the entire team. Thanks again for being our guest, and we look forward to your next visit. Sincerely, General Manager
Not what I expected. I had what I thought was a non-smoking room. When I got home after the weekend stay ALL of my clothes smelled like I had spent hours in a bar filled with cigarette smoke. The breakfast was not what I imagined but it was ok. The room was ok. I was mistaken to think that the cups, plates and pots would be in the room. You had to obtain these from the front desk. No ice machine at all.
Business response:
Luella, thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We will be sure our front desk communicates about all our offerings at the time of check-in. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider a future stay as we would welcome the opportunity to regain ... read more
I know it's low cost, but... Staff came to my door telling me they wanted to spray for insects at an inconvenient time (I did not let them); toilet was black and moldy under the bowl rim (should have photographed it); pillows were awful (flat and small) and the top sheet so short it couldn't be tucked in. I did get more hangers on request, had one sheet change ( the day after I arrived) most irritating was the LOUDEST frig ever..I had to disconnect it to sleep. The mgr at check out did realize that I deserved a refund of 1 d... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Exton
How is Extended Stay America - Philadelphia - Exton rated?
Extended Stay America - Philadelphia - Exton has a 4.2 star rating with 694 reviews.
When is Extended Stay America - Philadelphia - Exton open?
Extended Stay America - Philadelphia - Exton is open now. It will close tomorrow at 12:00 a.m.