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Extended Stay America - Philadelphia - Exton
- Hotels
- Exton, PA
About this business
Location details
877 N. Pottstown Pike, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in around 9pm room wasn’t ready , the man at the front desk said come back in an hour for towels it wasn’t his fault under staffed
Business response:
Andrew, thank you for being our guest. We are sorry your suite was not ready upon arrival and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our service going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Pissed There was one person working at the desk it took nearly 15 minutes for that person to even greet us. You know we're giving a room that was previously used and had not been thoroughly cleaned
Business response:
David, thank you for your review. We are sorry for the inconvenience you had at the time of check-in and for the cleanliness issues you encountered. Your feedback has been discussed with our front desk and housekeeping team to improve our services and accommodations moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Awful. Entire place reaked of weed and cigarettes
Business response:
Joanne, thank you for your review. Even though we are a non-smoking hotel, on a rare occasion, some guests do not comply, and we truly apologize for this. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Allowed me to book on Expedia but when Arrival was told no rooms were available.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Nothing to like about this hotel Old smell like smoke Need a good update Will never stay again
Business response:
Sharon, please accept our sincerest apologies for the smoke odor you encountered and we regret the disappointing stay you had. We understand the importance of clean, comfortable stay while you are a home away from home, and have shared it with the appropriate team so that we can improve our future guest experience. We value your feedback and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Poor It was just terrible. I was sent to a room that was clearly occupied. To no fault of the person at the counter. She did not know which rooms where available for the night. I would never stay at that hotel again.
Business response:
Radames, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
no service Room was never serviced while I stayed there those days
Business response:
Peter, we appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the comments you provided and we hope you will stay with us... read more
I did not like it at all I was giving someone else’s room and I went int wail there was other people. There
Business response:
Thank you for being our guest and for sharing your review. We are very sorry and regret the displeasure you had due to the isolated incident you mentioned. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Exton
How is Extended Stay America - Philadelphia - Exton rated?
Extended Stay America - Philadelphia - Exton has a 3 star rating with 1,255 reviews.
When is Extended Stay America - Philadelphia - Exton open?
Extended Stay America - Philadelphia - Exton is open now. It will close tomorrow at 12:00 a.m.