Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

DearJennifer,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management 

Business response:

Dear Rachel,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you faced during your stay, including the issues with the air conditioning and the lack of timely assistance. Your comfort is our top priority, and it’s disheartening to hear that we did not meet your expectations. We understand how frustrating these situations can be, and we are committed to addressing them to enhance our services. Your feedback is invaluable in helping us improve, and we hope you will consider ... read more

Business response:

Dear Guetson,Thank you for sharing your feedback. We are sorry to hear about the unpleasant smell you experienced during your stay. This does not reflect our standards, and we understand how it negatively impacted your visit. We are addressing this issue with our team to ensure our rooms are thoroughly cleaned and well-maintained. We appreciate your input, as it helps us improve. We hope you will consider staying with us again, allowing us the opportunity to provide a more pleasant experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are genuinely sorry about the cleanliness issues you encountered and the condition of the room. We take such matters very seriously and are committed to maintaining high standards. Your comments will be reviewed thoroughly to address these concerns and improve our service. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Breyonna, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management