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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Apparently when you book a room it’s not guaranteed and someone can choose to stay and you’re out of luck. I booked a room 11 days in advance and arrived to find I had no room and no one seemed to be the least bit concerned. There were no other hotels in the area that weren’t sold out or hundreds of dollars more. Expedia also couldn’t have been less apologetic about the experience. I will never book an extended stay again as “it is our policy to allow guests to extend their stay” and certainly won’t be using Expedia anymore ... read more
Business response:
Dear desiree, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your reservation and understand how frustrating it must have been, especially while traveling with children. We take your feedback seriously and will discuss your concerns with our team to ensure better communication with our guests. We appreciate your understanding, and we hope you'll consider giving us another chance in the future. We would love to provide you with a more positive experience. Sincerely,H... read more
THEY WILL GIVE AWAY YOUR ROOM! We were not able to check in at all. They gave away our room, even though we had a confirmed booking. We arrived after a long day, and were greeted with less than apologetic desk personnel, who said we did not have a room because they chose to extend someone's stay. It was a very busy weekend, and there were no rooms anywhere. We had an early morning appt, and it took us 3 hours to get another room somewhere else. They wouldn't even let my children use the bathroom during the process, said we h... read more
Business response:
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced with your reservation. It is unacceptable that you were unable to check in and that our team did not handle the situation appropriately. Your frustration is completely understandable, especially after a long day. We are addressing this issue with our staff to ensure better communication and service in the future. We appreciate your understanding and hope to provide you with a much-improved experience next time. Since... read more
DO NOT STAY HERE This place was just horrible. The hallways smell bad. I had a king suite with kitchen area: King size bed was lumpy and very uncomfortable. Very thin blankets and when I called the front desk to request extra blankets I was told they didn’t have any and that I should turn the heat on. No shower curtain! I called the front desk for one and they said housekeeping wasn’t there but they ‘would look for one’. They found one but I had to go get it. I requested it be brought to me and put up (at midnight after arri... read more
Business response:
Dear Diana, Thank you for your feedback. We're truly sorry to hear about your experience and the numerous issues you encountered during your stay. Your concerns regarding the cleanliness, comfort, and service have been noted, and we will address them with our team to ensure improvements are made. We apologize for any inconvenience you faced, particularly with the shower curtain and limited amenities. We appreciate your insights and hope you will give us another chance for a better experience. Sincerely,Hotel Management
Do not stay here This was a horrible experience. First, checking in made me feel like a criminal. Have to sign releases, register my car at the front desk so it doesn’t get towed, AND had to pay a security deposit ON TOP OF paying my bill up front. Still haven’t received the reimbursement. The hotel smelled weird and the lobby was so dirty. Get to my room, keycard barely works because the door is so stuck I still have to force it open before it relocks. Zero accommodation for actual extended stay. Sheets were paper thin and ... read more
Business response:
Dear Tiffany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
This property has seen better days. It was dirty, run-down and seemed unsafe. Old packaged muffins for breakfast, stuff splashed on walls and pictures, old and tattered, water damage painted over and peeling. Kids couldnt stop sneezing. Yuck.
Business response:
Dear Dana, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness and maintenance concerns. We take your comments seriously and will address the areas in need of attention, including the breakfast offerings and room condition. We are committed to improving our facilities to ensure a more comfortable experience for all guests. We appreciate your input and hope you'll give us another opportunity to provide a better stay. We look forward to welcoming you ba... read more
This hotel is really in need of renovations. From the outside, and from online photos, you really can’t tell how rundown it is. And the hallways have an unpleasant smell, like someone had been smoking and someone sprayed something to mask the smell. It was nice to have a full size refrigerator, but no pots to cook on the cooktop. The grab and go breakfast was just packs of instant oatmeal and a granola bar, with coffee. I don’t think I would stay here again.
Business response:
Dear Lynda, Thank you for your feedback. We sincerely apologize for the condition of our hotel and the unpleasant smell in the hallways. Your comments about the lack of cooking utensils and the limited grab-and-go breakfast are noted, and we will work on improving these aspects to enhance our guest experience. We appreciate your insights and understand your concerns. We hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Management
Don’t stay long if you do. This place is terrible service was meh when I called to double check about the room they answered aggressively and then proceeded to hang up on me. When I got there I was also told had to park my girlfriend’s car in an empty lot since it’s only one car to a room. The room was not as clean as I hoped and the bathroom wasn’t very clean with water damage and the toilet paper roll just rolled out on the ground. Key stopped working after using it twice had to wait to get it reprogrammed they were kind e... read more
Business response:
Dear Cole, Thank you for your feedback. We're sorry to hear about your experience and apologize for the issues you encountered during your stay. Cleanliness and service are our top priorities, and we will address your concerns with our team to ensure improvements are made. We appreciate your understanding regarding the key issue and regret that noise and odors impacted your visit. Your comments are invaluable to us, and we hope to provide a much better experience during your next stay. Welcome back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.