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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Always a pleasant stay at this location.
There is no common area to sit and visit with friends or other travelers. There is only 1 chair in the room to sit in, and for the first 2 days there wasn't any desk chair to sit at the desk. The elevator made some very unnerving noise when stopping at the 3rd floor and the lobby.
Business response:
Dear Charles, Thank you for sharing your experience. We regret that the layout and in-room seating did not meet your expectations and that the absence of a desk chair upon arrival caused inconvenience. Additionally, we understand how concerning elevator noise can be and will share your observations with our team for review. Your feedback is truly appreciated as we work to improve comfort and functionality. We hope to welcome you again under better circumstances. Sincerely, Hotel Management
Good staff, but building not the best kept. Close to shopping and restaurants. I would stay here again.
Business response:
Dear James, We're pleased that our team made a positive impression and that the convenient location, near shopping and dining, added to your stay. While we recognize that there is room for improvement in the building's upkeep, we appreciate your understanding. We're glad you'd return to Extended Stay America and look forward to welcoming you again. Sincerely, Hotel Management
An easy walkable area to all sorts of places.
Great location for shopping and eating.
Business response:
Dear DOMINIC, Thank you for sharing your experience and highlighting the key features of our hotel. We’re glad you enjoyed the convenience of being close to great spots for dining and shopping. It's one of the things our guests love most! At Extended Stay America, we’re happy to offer a stay that keeps you connected to everything you need. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Had some issues with the plumbing in the kitchen and bathroom faucets. They would leak whenever i turned them on
Business response:
Dear Thomas, Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your bathroom and kitchen did not meet your expectations. We apologize for any inconvenience you experience. We will address these with our team and appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely, Hotel Management
Good location. The staff really cares about the guests too!
Breakfast was advertised but it was nothing more than a choice of pre packaged snacks. No ice machine available. Small tv. Hallway smelled like smoke. No coffee pot in the room.
Business response:
Dear Shelah, We apologize for any confusion regarding our breakfast offerings, which currently consist of grab-and-go items. We understand your concerns about the absence of an ice machine, small TV, hallway odor, and lack of in-room coffee pots. Your comments have been shared with our team to improve these areas. We appreciate your honesty and are committed to enhancing guest comfort. We hope to welcome you back and provide a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,290 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.