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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst room we ever stay Smell like cat pee and food all over the place. Place dirty looks like people living in this location. Room dirty stains in bed headboard, floors dirty you could tell no mop or dusting was done. No hot water on bathroom sink and no blow dryer. You can tell they have roaches I notice bait for bugs around kitchen counters. Never again!!!!!
Business response:
Dear Guest, We sincerely apologize for your disappointing experience at our hotel during your stay. The issues you described regarding cleanliness and maintenance are unacceptable and not reflective of the usual standards we strive to uphold. Also, we take pest control very seriously, and your comments have been shared with the appropriate team, ensuring it is addressed accordingly. We appreciate you bringing these concerns to our attention and are grateful for your patience. Please allow us to regain your trust by staying w... read more
This is the worse place I have ever stayed at. I have been around lots of place because me and my husband like to travel but this place, is so disgusting stinky dirty. I felt unsafe the doors you had to slams to close or push really hard to open. I was out of my mind when I booked here. I tried finding a new place but at 2am it’s a bit hard. We had to stay. O yeah When I came to check in there was no one to be found that should have been my RED FLAG. DONT STAY AT THIS PLACE.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had while with us. We understand the importance of a comfortable and secure environment; however, we regret not meeting this expectation. We appreciate you bringing this to our attention so we can address it appropriately and avoid future occurrences.Please consider a return, as we would love to provide you with an outstanding stay in every respect.Sincerely,Hotel Management
No communication I had to cancel so I messaged to hotel. I realize I wouldn't receive a refund, but it would have been nice to receive a reply.
Business response:
Dear Guest, We’re sorry to hear that you had to cancel and didn’t receive a response from our team. While our cancellation policy is in place, we understand that clear communication is important, and we regret any inconvenience caused. We will review our messaging process to ensure all inquiries are acknowledged in a timely manner. We appreciate your understanding and hope to have the opportunity to welcome you in the future.Sincerely,Hotel Management
Has 2 switch rooms because uncleaned people living in hotel
Business response:
Dear Marqual, We sincerely apologize for the inconvenience you experienced with the cleanliness and the presence of other guests. This is certainly not the experience we aim to provide, and we will address the issue with our team to ensure it is resolved. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a much more pleasant stay in the future.Sincerely,Hotel Management
It wasnt anything like described in pictures. Kitchen had food debris still on counter. Trash on the floor. Had a odor . And we saw a bug.
Business response:
Dear Paulette, We sincerely apologize for the issues you encountered during your stay, including cleanliness, odor, and the presence of a bug. This is not the standard we aim to provide, and we will address these concerns with our housekeeping team to ensure they are corrected. We take your comments seriously and will work to improve the guest experience. We hope to have the opportunity to welcome you back for a much better stay.Sincerely,Hotel Management
Dont stay here Very run down...room needed repair in the bathroom...you sit on the end of the bed and it would flip up...didnt feel comforable putting things anywhere
Business response:
Dear Stacy, We sincerely apologize for the issues you experienced during your stay, including the room condition and the discomfort caused by the bed. We are actively addressing these concerns and working to improve the overall quality of our rooms. Your feedback is invaluable to us as we continue to enhance our guests' experiences. We truly appreciate your understanding and hope to have the chance to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
my key didnt work all night. we had to make sure one person stayed inside the room all night so that we wouldn't get locked out. it was dirty and burn marks in the bathroom when we first arrived. the kitchenn sick cold water didnt turn on. two lamp lights went out throughout the stay. the lamp covers were hanging on by a thread! they were literally leaning! just aweful honestly. just not like the pictures
Business response:
Dear amya, We sincerely apologize for the issues you encountered during your stay, including the key, cleanliness, maintenance, and the condition of the room. This is certainly not the standard we aim to provide, and we will address these concerns with our team immediately to ensure such problems do not happen again. We appreciate you bringing these matters to our attention and hope to have the chance to offer you a much better experience in the future. We look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.