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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in guy was very friendly and the process was pleasant and quick. I didn’t even try their coffee because when I came down it had just coffee and mini muffins. If you are booking based on the breakfast, please don’t waste your money. If you are looking l for the location, this is very affordable with 5 min drive to the King of Prussia Mall witch has a variety of shopping options for all tastes and budgets. 5 min to the Casino, less than 10mn to a Supercenter Walmart. I got the studio room, didn’t need to use the appl... read more
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know our location close to several places worked well for you and that you liked your well-appointed accommodation. However, we're sorry for the odor you experienced in your room and for not meeting your expectations with our grab-and-go breakfast. We have discussed your feedback with the appropriate team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Not as safe as we should have felt. People sleeping in the breakfast room. We ordered a King bed and received 2 doubles. Not very comfortable.
Business response:
Thank you for posting a review of your stay. We apologize for not being able to accommodate you in the room you booked and the inconvenience you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The hallway smelled as if someone lit a thousand cigarettes and let the smoke just trap itself in the walls.
Business response:
Thank you for being our guest. We're sorry for the smoke smell you experienced in the hallways. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not the best experience. Entered the lobby to no one at the desk. Located desk clerk in laundry and was told I had to wait. It was unnerving to have my check-in videotaped, but maybe that was indicative of the clientele. Lobby wasn’t the cleanest and neither was the countertop in our room. Close to King of Prussia Mall.
Business response:
Nicole, thank you for your review. We are glad you liked our convenient location. However, we are sorry for the issues in your suite and also apologize for the service issues you encountered. Your feedback will be shared with the appropriate teams for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.