Extended Stay America - Philadelphia - King Of Prussia

Business response:

Jenn, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. We have also asked our housekeeping team to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Scott, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked the service provided by our courteous associates and enjoyed our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Danielle, thank you for being our guest. We are sorry for the cleanliness issue you had in your room. A clean, fresh suite is our top priority, and we will work with our housekeeping staff to ensure that this was an isolated issue. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely,... read more

Business response:

Thank you for being our guest at Extended Stay America. We are glad you loved our friendly staff and had a great stay. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management