Extended Stay America - Philadelphia - King Of Prussia

Business response:

Tanasha, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are thrilled to know your stay with us was comfortable and that you were impressed with the top-notch service provided by our staff. We will surely share your praises with Jay. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you loved the spaciousness of our room and that you had a nice stay with us. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies that our front desk associates were not knowledgeable enough and for the inconvenience this caused. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Lynda, thank you for sharing a review of Extended Stay America. We are glad to know you loved most aspects of our hotel and that you were impressed with the service provided by Ron. Your compliments will be shared with him for providing an outstanding service, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are pleased to know our location worked well for you and that you slept well in our comfortable beds. However, we are sorry for the cleanliness issue you had in your room. We have discussed your feedback with our housekeeping team to be more diligent in their service moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management