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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Extended Stay America Hotel Philadelphia - Malvern - Great Valley is located at 300 N Morehall Rd # 29, Malvern, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not cool Blankets are an important requirement for hotel rooms. Mine had none. The heater was too loud to use, so I bought a blanket. The overall vibe of the hotel was creepy-people in the halls, kids running up and down, ambulances and police cars…I would not stay there again. And what is the point of paying fir a room with a kitchen if you cannot get anything with which to cook or eat???
Business response:
Dear Allison, thank you for staying with us. Our aim is to provide the highest level of service to every guest, so we are sorry it did not meet your expectations. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. Please consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Bathroom was not clean. Bathtub had dirty grime all around to the point I didn't want to bathe in it, so took a shower instead. Sink was also dirty.
Business response:
Dear Karen, Thank you for taking the time to review your stay at our hotel. We are happy to read you enjoyed most of our services. However, it looks like we overlooked a few issues in preparing your room before your arrival, and we apologize for the inconvenience. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
The staff was great and so friendly. The building is an older building, the rooms smelled old but they were clean. It was good for a 1 night stay, location was perfect.
The shower control did not blend the water temp. It was either scalding or ice cold, no middle ground. Other than that it was excelent
Business response:
Dear James, thank you for the comments. We are glad that, overall, you were pleased with your stay. However, we hope you will accept our apologies that you were inconvenienced by issues in your bathroom. Thank you for bringing this to our attention. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management
Ok stay, but watch the cockroach The room looked very nice. Had a kitchenette with a full refrigerator, a microwave and a stove with 2 pits. It did not have any pots pans cutlery, glades nothing. No watercolor so I could not boil water. At night I saw cockroaches. That was a big turn off. I kept thinking I hope they don’t get in my bags.
I guess you get what you pay for. Would have been nice to have coffee in the room, but the continental breakfast was fine.
Business response:
Dear Bradley, thank you for your kind comments regarding our hotel's value for the money and breakfast you enjoyed. However, we are disappointed you had issues with coffee, not in the room. We welcome another opportunity to show you this does not meet our high standards. Sincerely, Hotel Management
The staff are great. Though I and others would hope to see them get a wage increase pl ease
Business response:
Dear Eric, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with the facilities and services of our staff. We strive to provide an exceptional stay to every guest every day. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management
Luis the manager and staff are super hard workers. Thank you guys and ladies.
Business response:
Dear Eric, thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Luis and the entire team, and we'll be sure to share your compliments with all of them. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 4.2 star rating with 877 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.