Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and that you also found us to be of a good value. However, we are sorry you found the bed in your room to be uncomfortable and regret the inconvenience it caused. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Kevin, thank you for staying at our hotel. Although you had an overall pleasant stay, we are sorry for our breakfast choices were not up to your liking and regret the inconvenience caused. Your feedback have been shared with the concerned team members to improve our product offerings. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and that our location close to various attractions of the city was convenient for your needs. However, we are sorry if any inconvenience was caused while you were here. We appreciate your business and look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Luke, we appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Louis. We will be sure to share your compliments with him. Thanks again from all of us at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Wiliam, thank you for choosing to stay at Extended Stay America. We are glad to know you had a great time here and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Steven, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Bill, thank you for staying at Extended Stay America. We are glad to read you liked our affordable rates and your comfortable room along with the kitchenette. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management