This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Extended Stay America Hotel Philadelphia - Malvern - Great Valley is located at 300 N Morehall Rd # 29, Malvern, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Still a good value We usually stay here when in the area, and will do so again--rooms a good size, full-size refrigerator, 2-burner stove top, beds comfortable. But housekeeping and room maintenance have slipped a bit. Lots of dirty corners, not cleaning under beds and counters, plastic cover on phone was filthy. Broken door handle on bathroom door had not been reported, or if it was, it was not fixed before our arrival. Weekday check-in staff good, weekend not so personable. But-expensive area, still feel safe here and rela... read more
Business response:
Thank you for returning to stay with us once again. We are glad to read you had an overall pleasant time here and that you liked our affordable rates. That being said, we are sorry for the cleanliness and maintenance issues you had in your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We look forward to making your next visit perfect in every respect. Sincerely, Hotel Management
Relaxing Very nice relaxing weekend stay would recommend in future
Business response:
Ashley, thank you for being our guest. We are happy to know you had pleasant stay and appreciate you for recommending us. Thanks once more for reviewing our hotel, and we hope you will choose us again so that we earn your highest ratings. Sincerely, Hotel Management
Business response:
Mark, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Malvern/Great Valley Extended Stay America The hotel was over booked due to the storm that made residents in the area lose power. So my room wasn't ready when I arrived. Geri and Jimmy from the hotel staff were GREAT! They made sure my room and others were 100% ready before they let me move in. It took a little longer but they wanted to make sure the room was perfect. I would stay here again just because of the caring of the hotel staff.
Business response:
Jeffery, thank you for staying with us. We are glad to read you were impressed with the service offered by our staff and that you had an enjoyable stay. Your compliments have been shared with the entire team, especially with Geri and Jimmy for exceeding your expectations. All of us at Extended Stay America would love to be the hotel of your choice whenever you are in the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Bob, thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating, and we hope to welcome you back on your next visit to this area. Sincerely, Hotel Management
Mixed feelings on service, but overall good I called on Friday when I saw the weather getting to the hotel was going to be questionable to let the staff know that I'd be very late. The manager, Ron, was awesome and said that he'd let the night staff know that i'd be there. Jimmy, the employee staffed when we arrived was unfortunately not so understanding and yelled at me for not calling him, despite Ron saying that he'd let him know. He was very condescending and rude. Fortunately, that's where the problems with my trip ende... read more
Business response:
Lorna, thank you for staying at Extended Stay America. We are glad to read you liked your well-appointed room and had a comfortable time here. That being said, we apologize for the poor service you experienced from one of our associates and assure you this has been addressed. We hope you will choose us again on your next visit to the area. Sincerely, Hotel Management
A Thumb Up Great pricing. The bed killed my back. WiFi, I couldn’t connect. Overall... it was great.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and that you also found us to be of a good value. However, we are sorry you found the bed in your room to be uncomfortable and regret the inconvenience it caused. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management
Wouldn’t go back Bare minimum motel type. Misleading free breakfast is what they call an “enhanced coffee bar” which is just coffee and a snack. 80s kitchen and decor but clean. Sheets full of wrinkles had a used look. Tv had less channels than a tv antennae. Internet was good tho.
Business response:
Kevin, thank you for staying at our hotel. Although you had an overall pleasant stay, we are sorry for our breakfast choices were not up to your liking and regret the inconvenience caused. Your feedback have been shared with the concerned team members to improve our product offerings. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 4.2 star rating with 879 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.