Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Claire, thank you for staying at Extended Stay America. We are glad to know you were impressed with our well-kept property, but we regret if any inconvenience caused to you at the time of check-in. We appreciate your business and hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Abdul,thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Christopher, we are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, ​​​​​​​Hotel Management 

Business response:

Cathy, thank you for being our guest. We are sorry our hotel was not to your expectation and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are delighted to know you liked our well-maintained property and that our friendly service made for a great stay. We hope you’ll consider staying with us in the near future. Sincerely, Hotel Management 

Business response:

We are so sorry for the difficulties you experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. ​Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management