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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stated additional day and they neglected to tell me that I had to sign paperwork so when I came from work that night. They told me the order happened and my room was no longer available for me because of I have no show when I was there that day them cash
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We sincerely apologize for the confusion and inconvenience you encountered regarding your stay extension and room availability. This is certainly not the level of clarity or service we aim to provide. Your comments will be reviewed to help improve communication and procedures moving forward. We value your input and hope you may consider returning in the future, allowing us the opportunity to offer a more s... read more
Room had dead roaches and some running around so they had to give me another room with roaches in it again.. the fire alarm kept going off.I would never stay here again I wouldn't recommend this specific hotel most extented stays have been awesome this one was horrible.
Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how distressing it can be to encounter repeated room issues and ongoing disruptions, especially when you were expecting a comfortable extended stay. We are truly sorry for the inconvenience this caused and for the frustration it understandably created. Situations like pest activity or alarm malfunctions are taken seriously, and while operational challenges can occur, your feedback reinforces the importance of swift corrective action and continued oversi... read more
Plenty of parking, people always hanging out in parking lot regardless of the cold. Cabinetry dilapidated. Tub and sink had dried, soap build up. No staff at desk until 10am. Was told to leave the key in an accessible location by the front door where anyone could access it Unlike every other hotel I've ever stayed in, they actually charged my credit card for the deposit.
Business response:
Dear Guest, Thank you for taking the time to share these concerns, and we are genuinely sorry for the discomfort and inconvenience you experienced. The issues you described regarding upkeep, cleanliness, accessibility, and check-in procedures fall short of the standards we strive to maintain. Your feedback is important and will be used to guide meaningful improvements to both our operations and guest support. While we collect a security deposit as a standard practice, it is fully refundable after checkout, and we apologize i... read more
The fact that there was no one there to check in with and phone call had to be made. I had no hot water for the first two nights and since there was no one at the front desk to get help from. I call the hotel from my meeting to get no answer and end up with someone from I gues3 the corp office. They finally reach someone at the hotel. Who called me to tell me that the shower has luke warm water in it. NOT ACCEPTABLE! I called back got someone. I asked to have the keys ready for the new room. The new room smelled and had no t... read more
Business response:
Dear Guest, Thank you for taking the time to describe your visit. We are genuinely sorry for the challenges you encountered. The difficulty reaching staff, the water issues, and the condition of the second room fall far short of the experience we aim to provide, and we understand your frustration. While some operational delays can occur, your concerns highlight areas that require immediate attention. Please be assured that we are committed to enhancing our service and maintenance response. We appreciate your patience regardi... read more
no even a coffe machine
Business response:
Dear Carlos, Thank you for taking the time to share your feedback. We appreciate your comments and apologize for any inconvenience you experienced during your stay. Your input is valuable and helps us identify ways to enhance our amenities and overall guest satisfaction. We are continually working to improve comfort and convenience for all who visit. We hope you will consider returning so we can provide a more enjoyable and accommodating experience. Sincerely, Hotel Management
Room was dirty and gross, bed was broken, most of the lights didn’t work. It felt like a room in an abandoned hotel. We canceled and found another hotel.
Business response:
Dear Jesse, Thank you for choosing us and sharing your feedback. We are sorry to hear about the issues that led you to leave sooner than expected. What you experienced is unusual, and we regret that your stay did not feel comfortable or well-maintained. Your comments have been shared with our housekeeping and maintenance teams to help improve room conditions and ensure a better experience for future guests. We hope you might consider staying with us again, giving us the opportunity to provide a cleaner, fully functional, and... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.