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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was bugs in the room
Business response:
Dear Guest, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, we will be sure that the space you occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have another chance to show you the hospitality and stay you deserve whenever you return to the area. Sincerely, Hotel Management
Was not able to cancel. Lost money
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced with your reservation and the inconvenience it caused. We understand how frustrating this situation must have been and truly regret that your plans were affected. Your comments have been shared with our team to help guide improvements in the booking process. We appreciate your input and hope there may be an opportunity in the future to welcome you back and provide a smoother and more seamless experience. Sincerely, Ho... read more
I paid online but when I got there, they gave me a $25 "pet fee" for my dog. There was nothing about this "fee" on the website and I didnt expect it. There was a cocaroach in the sink. Thankfully, that was the only one. The beds were somewhat unstable. It was snowing that night and they did not plow or salt the parking lot. It was very slippery and someone could really get hurt. My car also lost traction driving into the parking lot. I stay at many hotels and I can rolerate alot but this was really a bad one.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the unexpected frustrations you encountered, including concerns about cleanliness, room comfort, and safety in the parking area. For clarity, our pet fees are outlined on our website, and we regret that this was not clear during booking. Your feedback has been shared with our teamand housekeeping teams to help improve procedures and prevent similar issues. We truly regret the inconvenience and hope you will consider giving us another opportunity in... read more
Kitchen had no utensils at all! All empty cupboards! No soap in the bathroom! No hot water but cold shower only! Mattress with stains! No drop box for checkout! Housekeeping Service people not available.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We regret that your visit did not meet expectations and apologize for the inconvenience you encountered during your stay. Providing a comfortable, properly prepared space is important to us, and we have shared your comments with our team for review and corrective action. We appreciate you bringing these matters to our attention, as guest input helps guide improvements. We hope you will consider returning in the future and allow us the opportunity to p... read more
No hot water u see bed dirty dusty
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret to learn that your stay fell short of expectations and sincerely apologize for the inconvenience you experienced. Guest comfort is very important to us, and comments like yours help us identify areas that require immediate attention. Your concerns have been shared with our team for review and appropriate action. We appreciate you bringing this to our attention and hope you will consider returning in the future, allowing us the opportunity to provide ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.