This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved 3 double rooms for my family. First room was nice, 2nd room had dead roaches like they just sprayed and no one vacuumed, third room had a roach on the kitchen counter as soon as we walked in. They offeredus another room but it was only a single bed room and offered no compensation.
Business response:
Dear Lisa, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the fu... read more
Stove top all rusty; doors dirty and damaged; dusty and dead roaches in drawers; no remote for the tv; sticky floor; electrical outlets have burn marks; tub drain missing and stained;…
Business response:
Dear Mike, We are truly sorry to hear about your experience regarding the issues you had during your stay. Please accept our apologies for any discomfort this caused. Your feedback is invaluable in helping us improve. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Mana... read more
I felt unsafe at this location. Clientele and staffing seemed shady. Lots of large dogs who were fierce and barking all day long. I would never recommend this pace to anyone.
Business response:
Dear Janet,Thank you for sharing your concerns. We regret that you felt uneasy during your stay, as providing a safe and welcoming environment is our top priority. We take guest feedback seriously and are committed to addressing any issues that may impact comfort and peace of mind. The presence of pets is carefully managed to minimize disruptions, and your experience will help us improve the guest experience. Your feedback on staffing and overall atmosphere is also valuable, and we are taking steps to ensure all guests feel ... read more
I checked into the room at 10pm. Unfortunately house keeping never made it to prep it for the next guest. Got a new room quickly but as i opened the door some insect ran into theroom. The fridge door refuges to close tightly. I left all my stuff off the ground and didn't feel safe walking barefoot on the carpet. I had stayed at other extended hotels before and probably won't come back to this chain.
Business response:
Dear Ty, Thank you for your feedback. We apologize for the issues you encountered with the room preparation and maintenance. We understand the importance of a clean, well-prepared space and regret that we fell short in this instance. Rest assured, we’re addressing these concerns with our housekeeping and maintenance teams to enhance our standards. We value your loyalty to Extended Stay hotels and hope to provide you with a much-improved experience on your next visit. We look forward to welcoming you back.Sincerely,Hotel Mana... read more
It’s was terrible I only stayed for 30 mins until I found better bugs and the place smelled like mold
Business response:
Dear David, Thank you for your feedback. We sincerely apologize for the experience you had during your brief stay. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short in these areas. Your concerns regarding bugs and the moldy smell will be addressed with our team to ensure a thorough investigation and resolution. We appreciate your input as it helps us improve, and we hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
Inexpensive but you get what you pay for. They allow pets which is okay, but my room smelled atrocious like someone's big wet gassy dog. Windows can be opened but one of mine was broken with a panel hanging out of the frame and the screen laying on the ground outside. Furniture is badly roughed up; kitchenette does not even have a few basic dishes and utensils.
Business response:
Dear Benjamin, Thank you for your feedback! We appreciate your comments about our pet-friendly policy, but we sincerely apologize for the unpleasant smell in your room and the issues with the broken window. It’s disappointing to hear that the kitchenette was lacking basic dishes and utensils, and we will address these concerns with our team. Your experience is important to us, and we’re committed to improving our facilities. We hope you’ll consider staying with us again for a better experience. You’re always welcome back!Sin... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.