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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Location Dislike - bugs
Business response:
Dear Charles, Thank you for your feedback! We're glad to hear that you enjoyed our great location. However, we sincerely apologize for the bug issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we take pest control very seriously. Your comments will help us improve our services and ensure a more pleasant experience for all our guests. We appreciate your understanding and look forward to welcoming you back soon!Sincerely,Hotel Management
Not clean, smelled like smoke. Couldnt get towels. Kwycqrd malfunctioned and was locked out of my room one whole night. Had to stay somewhere else for that evening. Just terrible experiences all around.
Business response:
Dear Dominic, Thank you for reviewing our hotel. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your visit. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
Terrible Service and staff Front desk ok’d me for late checkin when my plane was delayed. Upon landing at PHL called and couldn’t get anyone on the phone. Central reservations was able reach night attendant who refused to help in anyway. The staff didn’t communicate or let the next shift know of the arrival time. Night attendees said “not her problem,” per Ahmed at central reservations.
Business response:
Dear MATHEW, Thank you for your feedback. We apologize for the lack of communication regarding your late check-in and for the inconvenience you experienced with our staff. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We will address this issue with our team to ensure better communication in the future. We value your input and hope to welcome you back for a more pleasant stay.Sincerely,Hotel Management
The evening receptionist was churlish and not very helpful. The furniture is the room was dented and scarred. The refrigerator was rusting. There were no plates, cups, glasses, etc. No ice bucket. One wrapped plastic cup for drinking. We were given only one bath towel and two wash clothes. The draperies were crooked. Light bulbs in fixtures were mismatched. The bed was not comfortable. Would never stay there again.
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments about the condition of the furniture, amenities, and service are concerning, and we take them seriously. We are committed to improving our facilities and ensuring our guests receive the quality service they deserve. Your experience is not reflective of our standards, and we appreciate your input. We hope to have the opportunity to welcome you back and provide a much better experience.Sincer... read more
Front Desk Guy Was No Help Whatsoever.....Waste Of Breath. If you Hate Your Job So Much.....Quit. Don't Take It Out On The Customer. Management Is Alm But Non-Existant. Stay Away.
Business response:
Dear Lucas, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with our front desk staff. Providing attentive and helpful service is our priority, and it is clear that we fell short during your stay. We are addressing your concerns with our team to ensure this does not happen again. Your feedback is invaluable in helping us improve our service standards. We sincerely hope you’ll give us another opportunity to provide you with a better experience in the future.Sincerely, Hotel Mana... read more
Definitely wasn’t what we were expecting. Upon arrival, there was no one at the check in lobby. While waiting for an attendant to come downstairs and check us in, we placed our belongings on a chair. Within seconds it was met with a roach. When we got to our room, there was clear evidence that it hadn’t been swept. The vent in our bathroom was leaking each time it was turned on. During the night there was an animal or human making noise the entire night than we could hear. I wish I could offer a more pleasant review, but unf... read more
Business response:
Dear Daniel,We are truly sorry to hear about your experience and the issues you encountered during your stay. We apologize for the inconvenience of the unattended check-in, the cleanliness problems, and the noise disturbances you faced. Your feedback highlights significant areas where we need to improve, and we are taking immediate steps to address these concerns with our team. We strive to provide a clean and comfortable environment, and we fell short in this instance. We appreciate your comments and would be grateful for t... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.