This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that an essential amenity was unavailable during your visit and sincerely apologize for the inconvenience this caused. Providing a comfortable and reliable stay is important to us, and we appreciate you bringing this matter to our attention. Your comments have been shared with our team for review and improvement. We value your stay and hope you will consider returning in the future, allowing us the opportunity to provide a more satisfactory e... read more
The place is run down.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your time with us. We appreciate your feedback and will share it with the appropriate individuals in our organization. It was a pleasure hosting your visit, and we hope your future travels will bring you to our hotel again. Sincerely, Hotel Management
I stated additional day and they neglected to tell me that I had to sign paperwork so when I came from work that night. They told me the order happened and my room was no longer available for me because of I have no show when I was there that day them cash
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We sincerely apologize for the confusion and inconvenience you encountered regarding your stay extension and room availability. This is certainly not the level of clarity or service we aim to provide. Your comments will be reviewed to help improve communication and procedures moving forward. We value your input and hope you may consider returning in the future, allowing us the opportunity to offer a more s... read more
Room had dead roaches and some running around so they had to give me another room with roaches in it again.. the fire alarm kept going off.I would never stay here again I wouldn't recommend this specific hotel most extented stays have been awesome this one was horrible.
Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how distressing it can be to encounter repeated room issues and ongoing disruptions, especially when you were expecting a comfortable extended stay. We are truly sorry for the inconvenience this caused and for the frustration it understandably created. Situations like pest activity or alarm malfunctions are taken seriously, and while operational challenges can occur, your feedback reinforces the importance of swift corrective action and continued oversi... read more
Plenty of parking, people always hanging out in parking lot regardless of the cold. Cabinetry dilapidated. Tub and sink had dried, soap build up. No staff at desk until 10am. Was told to leave the key in an accessible location by the front door where anyone could access it Unlike every other hotel I've ever stayed in, they actually charged my credit card for the deposit.
Business response:
Dear Guest, Thank you for taking the time to share these concerns, and we are genuinely sorry for the discomfort and inconvenience you experienced. The issues you described regarding upkeep, cleanliness, accessibility, and check-in procedures fall short of the standards we strive to maintain. Your feedback is important and will be used to guide meaningful improvements to both our operations and guest support. While we collect a security deposit as a standard practice, it is fully refundable after checkout, and we apologize i... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.