This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like cigarettes
Business response:
Dear Eduardo, Thank you for sharing your experience with us. We sincerely apologize for the unpleasant odor you encountered during your stay, as this is not the standard we strive to maintain. Your feedback is invaluable and has been shared with our team so corrective measures can be taken to prevent this from recurring. We appreciate your input and hope you will consider giving us another opportunity to provide a fresher and more comfortable visit in the future. Sincerely, Hotel Management
When we arrived, I was asked to prove not only my licensem but the license of my mom and sister as well. I was then asked to provide a $100 security deposit - whoch I have never done at ANY hotel EVER. We were given a room with a rusty outter fridge, a missing kitchen drawer, a TV with a wobbly pedastal, and were only allowed to have one more additional towel - not the requested 3 to make a total of 5. Normnally, hotels provide 4 body towels. We moved to a second room that also had an outter rusty fridge and many of the outl... read more
Worst shower I ever had, extremely low water pressure
Not good!
This will be my last time staying at this establishment. The condition of the room and facility was unacceptable. The soap in my room looked ancient, the towels were dirty, and I developed an eye infection after sleeping on the bed. The fridge was dirty on the outside, and the shower head was covered in white buildup and filth—I had to clean it myself before showering. The side doors are always propped open, creating a serious safety concern for guests. Everything in the building feels outdated and neglected. The posted sign... read more
This place is falling apart and even though the email from the hotel says there's a "grab and go" breakfast, there isn't food or coffee. In our first room, the AC sounded like an airplane taking off, so we moved. In both rooms, the lights have to be plugged in to turn on - one is behind the headboard - and not all work. The shower rod was falling off the wall and there weren't plugs in the shower or tub. You have to ask for shampoo or a hair dryer, but the desk is closed until 9:00 AM. One positive is that the beds are very ... read more
Terrible odor in room and whole hotel actually. No toiletries provided. No outlet by the bed. Mattresses were worn out and noisy. Hot water was iffy.
Business response:
Dear Michael, We’re sorry to hear about the challenges you faced during your stay, including the odor, lack of toiletries, mattress condition, outlet placement, and inconsistent hot water. Your concerns have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement. Guest comfort is very important to us, and we regret that we did not meet expectations this time. We truly appreciate your input and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
1st, they didn’t have my reservation. I booked a double room for check in on 5/16 and check out 5/18. The only room available was single. I took that room and paid for the two nights. On 5/17 returning to room, was not able to access room. Front desk closed. Used phone in front entry to call customer service. They had someone come in to help. Seems that the front desk person on Friday afternoon, Darren, only booked me for one night but charged me for two. The customer service person that was called in to assist me, Amy, said... read more
Business response:
Dear Guest, We sincerely apologize for the reservation issue, the room mix-up, and the distress caused by being asked to vacate despite having paid for two nights. This is not the level of service we aim to provide. We are thoroughly reviewing this incident with our team to understand what went wrong and to ensure better communication and guest care moving forward. Your feedback is invaluable in helping us improve. We regret the inconvenience caused and hope to have the chance to make it right in the future. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.