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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Satisfied with the stay I had a comfortable stay at the Extended Stay America, Malvern PA. No complaints. However, it would help if they could post signage outside to indicate the Entry/Exit from the road clearly. I drove past it twice without knowing where to enter the property.
A bit dirty and no supplies in bathroom (shampoo etc)
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize that the cleanliness of the room and the missing bathroom supplies did not meet your expectations. Please know that we maintain a limited supply of toiletries at the front desk and recommend that guests bring their preferred personal care items to enhance their comfort during extended stays. We understand how important these details are to a comfortable stay, and your comments have been shared with our housekeeping team for improvement. We hope to have the opportu... read more
First room we got smelled of cigarette smoke. Also the counter in the kitchen was delaminating. The next room had nicotine stains all over the ceiling above the bathtub. Also the bathtub drain was completely plugged, and the staff had no Drano to clear the clog. And the tub faucet was almost falling off, and didn’t turn off completely (drip, drip, drip into the standing water left in the tub). The TV had only cable — no streaming options (e.g., Netflix, HBO Max, etc.), so you couldn’t even log into your own account.
Business response:
Dear Guest, We apologize that your stay did not meet expectations. We regret the concerns you experienced with the condition of both rooms, including maintenance issues. Your comments regarding the room condition and in-room entertainment options have been shared with our maintenance and management teams for improvement. Guest comfort is very important to us, and feedback such as yours helps us identify areas where greater attention is needed. Thank you for taking the time to share your experience. We hope to have the opport... read more
Unfortunately- this ESA doesn’t put a priority on cleaning. Room was very dirty at check in, hallways were filthy. Unfortunate as this chain can and usually does better.
Business response:
Dear Guest, We sincerely apologize that the cleanliness of your room and the condition of the hallways did not meet your expectations. Providing a clean, comfortable, and welcoming environment for our guests is extremely important to us, and we regret that we fell short during your visit. We truly appreciate your honest comments, especially as a guest familiar with the standards of our brand. Your concerns have been shared with our housekeeping and management teams for immediate review and improvement. We hope you will give ... read more
room and hallway smelled from cigarettes. Dirty room. Dirty kitchenette. Dirty bathroom. Dog in next room barked a lot! No breakfast offered
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We are committed to maintaining a clean and comfortable environment for all our guests, and we regret learning about the issues you experienced during your stay. We have forwarded your comments to our housekeeping team for their attention as we continually strive to enhance the guest experience. We would also like to highlight that our Select Suites concept offers apartment-style accommodations equipped with full kitchens. This feature provides guests the fl... read more
Cut $210, the property had no ice or vending machines, no coffee maker, no toiletries, no tissue, no staff before 9am or after 9pm, tub/ shower didn't drain, toilet clogged, TV blocked the mirror. Need I say more.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and regret the many inconveniences you encountered during your visit. We understand how frustrating it must have been to experience maintenance concerns and difficulty accessing assistance outside lobby hours. At Select Suites, for after-hours support, an on-call team member is available overnight to assist with time-sensitive needs such as check-ins or key-related concerns. Guests may use the phone located at the... read more
Lacked cleanliness. It had a really bad smell.
Business response:
Dear Guest, We’re sorry this was your experience and regret the concerns you’ve shared regarding cleanliness and the overall room environment. Your feedback has been shared with the team to help improve consistency in housekeeping and overall presentation. We hope your next stay is more comfortable. Sincerely, Hotel Management
Don’t stay here gives off motel vibe and there’s no lobby.
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay and for sharing your thoughts with us. We understand how important first impressions and overall atmosphere are when traveling, and we regret that your experience did not reflect what you were expecting. Our goal is always to create a welcoming and comfortable environment for every guest, and we are sorry this was not the case during your visit. Your feedback is truly appreciated and will be taken into consideration as we continue to improve. We hope you will ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.