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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would rather sleep in my car and shower at the Y The first room I was given had a garbage bag in the middle of the floor and the room had not been cleaned. The second room was musty and the air was off. Linens and towels of inferior quality. I asked for a coffee maker (none are in the room) and when I opened the cartridge carrier there was a used and molded coffee pack still in the carrier.
Business response:
Peter, thank you for your feedback. We apologize for the cleanliness issues you encountered in your room and with the amenities. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to ... read more
Worst Extended Stay Ever!!!!!! Rooms, Halls, Stairs, Lobby Filthy lat night check in staff very rude. Do not stay here.
Business response:
We appreciate you sharing your candor. It is disheartening to read that we failed to live up to your expectations that you have from our brand. . My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely, General Manager
Never again Mattress was hard as rocks had to sleep in the chair
Business response:
Renee, many thanks for taking the time to post your review. Please accept our sincere apologies for the inconvenience you experienced with the mattress in your room and that impacted your sleep. Our front desk is always available to address issues such as this so we would have been happy to provide you with another room upon request. We appreciate your feedback and hope to have the opportunity to be of service to you the next time you are in our area. Sincerely, General Manager
Business response:
Natalie, thank you for choosing our hotel for your stay. I sincere apologize for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the much better experiences. Sincerely, General Manager
Night Staff is exceptional but bugs in room! Clayton, the night front desk person was exceptional! When I mentioned that I could smell cigarette smoke in my non-smoking room, he changed my room.... pronto. He was so very kind. However, in the morning, after my shower I found a bug on my towel. I killed the bug, figuring it was a random thing, stepped out of the bathroom for a minute and upon my return found another bug climbing on the wall! See picture. When I told the morning front desk staff, they asked me what the bug lo... read more
Nice area quiet a lot of places to shop My experience at this hotel was horrible! They gave me dirty towels & wash rags with stains on them, the bed was dirty underneath trash underwear underneath the bed just overall bad experience
Yak They put a picture of a gym but they don't have one. The breakfast is so poor (coffee and some granola bars). They remove the coffee at 9:30 and there is nothing close by to get a cup of coffee in the morning. I was forced to weak up before 9:30 to get some coffee. I asked them to give a coffee maker and they said that they don't have one at that time. I asked for a plate, fork and a knife and the the fork was thirty. In brief, I won't recommend this place at all.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we did not meet your expectations. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Ridiculously under equppued Not a place to go. No amenities and minimal breakfast, etc.
Business response:
Thank you for your recent review of your stay. I am so disappointed that you didn’t have a pleasant experience. Please accept my apology. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, we would like to hear it. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.