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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down smelly room , sticky furniture and tabletops , even TV remote control is sticky, breakfast is a joke because there is none, pot of coffee & couple of muffins only
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We have discussed your feedback with our respective teams to make necessary improvements. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
I hope you like bad lighting If depression can manifest itself into a room, it would be a room at this hotel.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Great staff, subpar hotel The staff was excellent and helpful. The hotel itself was a different story. The rooms felt very old, the hallways smelled of cigarettes, no central air or heating, comes from a very loud in wall unit. Toilets didn’t flush properly, and hotel only does cleaning service once every 7 days of your stay. They do cut a lot of corners, which is ok for the price but if you’re staying in the area, presumably it’s for corporate visits, and it’s not at the level which makes that pleasant. The hotel’s placemen... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
Extended Stay Hotel down the road maybe better When I looked at this hotel on Expedia it looked rather nice. It stated it had a free continental breakfast and a pool. I booked the hotel over the phone and perhaps this was my mistake. There are actually 2 Extended Stay hotels that are within a 1/2 mile of each other in the Malvern/ Great Valley area. The one I was booked with was very small. There was no continental breakfast but rather a coffee bar with some granola bars. There also was no pool. The room was okay I suppose h... read more
Business response:
Carla, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope the positive aspects of your stay bring you back our way. Sincerely, Hotel Management
We booked a site and there were no dishes, coffee maker, hair dryer or anything in the room. The bath wasn’t really clean and the toilet wasn’t working.
Business response:
Sarah, we were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Kindly note, toiletries, and other articles are available at front desk and are complementary. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Don't stay here The hotel as such is quite old and the property is poorly maintained. Rooms are dark and shabby. No cleanliness
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Over charged They charged my card twice. I talked to 3 people now and this problem isn’t fixed.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Needs new management Location is not that good --night staff perfect- did not like room -lied about breakfast- elevator went up and down before i push the button-
Business response:
We apologize for the disappointing stay you had with us. We're sorry you experienced so many difficulties during your stay with us. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Shannon, please accept our sincere apologies for the issues you experienced. I truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.