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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was ok for the most part. No maid service. Front seat lady was rude when I asked for more to
Business response:
Shawn, we are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
smelled like urine terrible, the room smelled like urine. very minimal breakfast in lobby.
Business response:
Please accept our apologies for not living up to your expectations and the odor issue you experienced in your room. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We have shared this matter with our housekeeping team for review and action. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Smoker's Paradise Unfortunately, in PA some hotels still have smoking. While ESA is generally a great brand, this place was not. The smoking pregnated the interior as you walk through and there are cigarette butts everywhere. See pics of the first thing you see on site; flower pot and space next to front door. While the price is very good, go elsewhere.
Business response:
Kevin, I apologize for the disappointing stay you had with us. We are sorry for the smoke odor you encountered and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
No comment. I doubt very much that I would stay there again. If I cannot say anything good I would rather say nothing at all.
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Fairly normal hotel. Horrible night staff. A beeping in my room woke me up one night at midnight. The guy at the desk came up to look at it. He messed with the smoke detector a bit. Set it off a few times. Told me it's wired to the building and I would just have to deal with the once-per-minute ear-piercing beep until morning. He played with it some more and then was about to leave. I asked for another room. He said no, no available rooms, just deal with it. I then said, look it woke me up, i can't sleep with that. He then r... read more
Business response:
Thank you for taking the time to provide feedback about your stay. We are sorry for the unpleasant experience with one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Below average for Extended Stay America hotels Three of us booked to stay. My room was fine, one colleague's was a little dirty, and the third's was not cleaned and she had to go to the sister hotel down the road (which was much nicer). There were issues with check in for me (arriving after the others) because they'd got the check-in wrong somehow? And my colleague's reservation (booked at the same time as the other two) was mysteriously down for only one night, even though it was supposed to be two, resulting in a 30 minute... read more
Business response:
Richard, we are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
the beds were comfy, however the room had dirt on the floor, under the bed was gross, don't think it's been cleaned for a few months.
Business response:
Ryan, I apologize for not living up to our commitment to provide a clean and fresh accommodation during your stay. I have shared your concerns with our housekeeping department to make sure all our rooms are cleaned well and inspected thoroughly before being allocated to future guests. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Dirty, Mites, Overcharges & Harassing Front Staff This hotel c Never again will I visit this hotel chain. For $30 more a night, the Marriot or Hilton will guarantee you clean rooms, a pool, and many amenities while ALSo treating you like a decent, laying guest. No hotel has the right to harass its guests.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a good job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.