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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Grossest hotel ever! Smelled like animal urine. Do not stay here!
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that the hotel had an odor. To prevent this from happening again, we are in the process of having the carpets replaced. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
I'm sorry I stayed here. We traveled over 3 hours from NY and arrived after 8pm. We were told that they weren't sure if they had any clean rooms because something was going on with the housekeeping. It took about 20 minutes to check in and during that time the hotelstaff's children were screaming and running around at behind the desk. Once we were given a key, we went to a non-smoking section that smelled horribly of smoke. The room was completely trashed. We went back to the lobby and said that the room needed to be cleaned... read more
Stay away!!! Very shabby maintenance. Bad shower head. Funky smell in the room. No hangers. Overall, extremely dirty and poorly maintained.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond due to various maintenance and cleanliness issues. I am so disappointed that you didn't have a good stay because of this. Please accept my apology. Thank you very much for bringing this to our attention. These issues will be addressed to our staff to be rectified. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Near Immaculata University Hotel had an odor, either urine or cooked food. I had to buy Lysol wipes to clean everything & Lysol spray for the room &!opened all the windows. Room smelled better but halls still had strong odors. Beds were very comfortable. Bathroom needed cleaning, esp the tub & drain.
Horrible! This motel needs to be removed as an option on Hotels.com. DO NOT USE THIS MOTEL! Took family to visit Philadelphia, Valley Forge and King of Prussia; motel was near all these areas. Pictures depict lobby area accurately but room photos are very deceiving. We went to our floor after check-in and as soon as we stepped off the elevator it reeked of smoke. The room was sparsely cleaned. When we finally retired for the night after a long day, we had insects in our beds. Only wish I could give negative stars!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room condition you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am concentrating on retraining the staff. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Bad hotel Had no problem with the man, Randall, who checked us in. Once we got upstairs, the air was very heavy in the hallways and in our room, even with the AC on. The hallways and our room also smelled like smoke and just the smell overall was very unpleasant. Our room was dirty! The bathroom was poorly wiped down, the tub was still dirty and there were crumbs under our sheets. It seemed like the bed was never changed from the previous people, hence the crumbs. They did allow us to change rooms. The new room was cleaner, ... read more
Business response:
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the unpleasant smell and room being dirty. I discussed your comments with the team, and we are retraining everyone and inspecting every room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
Old dishes left in cabinets. Long black hair around toilet. No towels. Hot lobby. Smoky hallway on way to nonsmoking rooms. Slow checking, understaffed.
Room was dirty which made experience uncomfortable.
Business response:
Thank you for providing us with details about your stay. I am so disappointed that your room was dirty. Please accept my apology. I am inspecting every room to ensure that checking into a dirty room does not happen again in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Too noisy; breakfast wasn't what I expected; toilet had hair and spots on it; shower curtain was disgusting; wash clothes looked like they were used for cleaning; clerk at check in was great but clerk at check out couldn't print out receipt and failed to e-mail it as promised; entrance to lot was very difficult to find and navigate.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I will also retrain our front desk staff on our check-out procedures to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay fo... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.