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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs a good cleaning.. This hotel was in dire need of some cleaning and repairs. The smell was overbearing. Pay a little extra and stay somewhere cleaner.
Business response:
Paulette, thank you for taking the time to provide a feedback. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Bug Infested Left the room 5 minutes after checking in. Room 101... First floor. Bug infested. Terrible. My daughter is still having nightmares about it.
Business response:
Thank for staying with us again. We are sorry for the issue you experienced and regret the inconvenience caused. Your concern has been shared with our Pest control team to ensure everything is thoroughly treated and cleaned. Thanks once more, and we hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Hotel.com selling rooms to oversold hotels
Business response:
Dear Guest, we are sorry if you had any difficulties with your reservation. Since this is an anonymous review, please reach us out at our hotel so we can assist you further. Sincerely, Hotel Management
Get what you pay for Room was never cleaned in a week. Microwave smelled nasty. Halls had dirt in the edges and stairwells probably haven't been cleaned in weeks. Late night clerk didn't look me in the eye or say more than a few mumbles. Not welcoming. Daytime ladies were nice though. I won't go back because, to me, I'm willing to spend more for a nicer place.
Business response:
We apologize that you had a disappointing experience. Being an extended stay, our housekeeping is done on a weekly basis to respect the privacy of our guests, offering minimal disturbance to their home-like stay. However, cleaning service is always available on request for a minimal fee. We hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel management
Never ever AGAIN!!! I was here relocating. Worse experience ever! Room was never cleaned before my check in and was only cleaned once during my 14 day stay. Tub was never cleaned and disgusting. I have photos but they are too scary to show. Stay as far away as possible.
Business response:
John, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your reque... read more
Gross bedding, worse costumer service When I checked in the lady at the front desk was lovely, thats the only positive thing I can say. I did learn a valuable lesson om this visit to check the bedding thoroughly. I never sleep with the comforter at any hotel and this one had stains on it no big deal threw it on the chair. The next morning the fitted sheet had come off the bed and the mattress pad was so disgusting. There were BLOOD stains and other brown stains I was so grossed out. When I told the fromt desk the attendant d... read more
Business response:
Alicia, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
WARNING! DONT NOT STAY HERE !! DO NOT STAY HERE!!! I’m sorry we didn’t take pictures to show u proof. Wish we had now :( When we stepped out of the elevator the whole floor smelled like weed. Then the room smelled like cigarettes even though it was a non-smoking room. There was NO toilet paper, no towels, and the room was FILTHY!!! The sheets we believe we clean but everything else was disgusting!! Both of the comforter had large visible stains, on looked like blood and the bothroom had visible dirt in the shower! If we had... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
They were short staffed so there was a note telling us to call a number in order to reach staff during check in. Dialed the number and took us to a reservation line. They wanted to double charge me for the room after I already paid for it when I made the reservation. Went up to the room and there was no toilet paper so we called down and the lady said “sorry we are all out” and handed the phone to someone else. He apologized and said he would bring some up. The room was minimumally cleaned.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Not for the Business Traveler No business person should stay here. As a woman traveling alone, I would have felt safer sleeping in my vehicle. And, my vehicle is cleaner. Horrible. I didn’t check in until 11:00pm after working all day then driving three hours. If I wasn’t scared to leave my room, I would have checked out and went somewhere else.
Business response:
Catherine, thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.