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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only stayed one night...nothing great Front desk check in never mentioned the rooms don't have cups/dishes etc even though advertised with kitchenette No mention to ask for the kitchen wares?? Room had odor and may have been from older rugs? Bed not comfortable
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that the staff did not mention our dish policy to you at check-in. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
Terrible front desk staff Encountering visibly unhappy front desk staff is unpleasant and was unwelcoming
Business response:
Thank you for taking the time to share your experience. Please accept our apologies that you did not receive proper customer service. Our staff will be further coached on the adequate communication that must be shown to guests at all times. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Bed was hard as a rock, the "continental breakfast " was a small table with coffee and granola bars and there is no exercise room even though one was pictured in the listing. I would not recommend this hotel.
Business response:
The feedback provided in your review is much appreciated. I was disheartened to read that you were unhappy with your stay. Please accept our apologies. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Disappointed with the conditions of the room I was not able to sleep well, due too the heating/cooling unit waking me up throughout the night. The heating/cooling unit made these loud noise which sounded like humming/whining/clicking noises. In the bathroom, the bottom of the shower curtain had mold. I was wondering why I kept coughing, sneezing and my nose kept running when I was in the room. I didn't see the mold at first because the shower curtain was inside the tub, once I went to pull it outside the tub, that's when I s... read more
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that about all the issues you had during your stay. Please accept my apology. To uphold our company's high standards, we will be checking that all equipment is working moving forward. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Just an "ok" stay When I Checked in Saturday 10/15/16 the front desk clerk told me that the breakfast ran until 1030. I came out at 930 Sunday morning & breakfast was done. The bed was very small ... it was advertised as a Queen size & it was more like a full size. If I do stay there again I will definitely book a room with 2 beds instead of one.
Coffee pot had mold in it and shower was filthy The bathroom had old used soap and dirty towels. The coffee pot was full of old grounds and mold
Business response:
I appreciate you taking the time to write a review of your experience with us. The conditions you described is unacceptable, and I sincerely apologize for your experience. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Should be Extended Stay Away Breakfast is packaged muffin and granola bar. That was best part. Had two different reservations for back to back nights. First night at check in could not find reservation (I had called earlier to confirm and to say we would be in after midnight). After getting a fax from Orbitz clerk said oh here it is. Says we don't have any rooms with two beds. Wound up giving two rooms not connected but at least on the same floor. In the morning had to check out since the room with two beds was not available... read more
Thought they may have bedbugs, and it was noisy.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.