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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pool was great. Room was clean and large inside. Close to food and entertainment
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you had a great stay, and you enjoyed our pool. We are also happy you liked your comfortable suite, and our location was perfect for your needs. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
When I showed up - they didn't have a clean room ready for me. I told them I'd come back later to check in. When I did come back they told me that I didn't come soon enough so they gave my room away and the hotel was booked. The only one they had open for me was one that was closed due to a "heavy smoke smell". They also told me I wasn't allowed to eat the breakfast. I didn't care at the time so took the room as it was my only option. When I got in there, there were only 2 pillows and blood on the sheets. I've never been mor... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We are also sorry for your disappointment with the breakfast. Your feedback is important to us, and we will use it to improve our services going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
not so great uncomforable sofa bed, front desk was not helpful, odd odor
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your concerns regarding the sofa bed with the appropriate team. We are truly sorry and hope you will consider giving us a second chance in t... read more
Worst room I have stayed in I have never been to a room as horrible as this one. We were using the hotel as we were traveling from DC back to NYC so we checked in late (around 11pm).The lobby is very weird but we looked past that, however when we got to the room, the room smelled like a wet dog. I contacted the front desk and they gave me a water down febreze. We tried to get a different room l, however they said they were sold out. And since it was late there was no availability nearby on any other hotels. Since we couldn’t... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Good price, but the room was dirty and stunk The price was good, but the room was rather run down and stunk. The rug was a bit retched, but there were no bugs at least. Our room looked NOTHING like the beautiful rooms in the pictures.
Business response:
Richard, thank you for your feedback. We apologize for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Not bad.. not great Prett good for inexpensive stay... Staff was taciturn... didn't show any signs of caring about customer... Room seating furniture was extremely uncomfortable.... not coffee make as promised on card... Notwithstanding probably as good as similarly priced accommodations. I've certainly experienced far worse.
Business response:
Richard, thank you for sharing your review online. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback regarding the service is shared with the appropriate team to make sure we deliver better performance. Your feedback concerning the coffee is shared with the appropriate team to find our what went wrong. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
A bit run down-appearing slightly unkept room when I arrived but made up by very helpful front desk staff as I arrived at 1:30AM
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.