This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Continental breakfast was limited to oatmeal, snack bar, pre-packaged muffins and coffee.
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with our breakfast offerings and regret any inconvenience caused. Your feedback has been shared with our food and beverage team to see where we can do better. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Toilet needs an elongated bowl for comfort. Bathroom is very cramped, sink has hardly any vanity space around it for shaving kit, makeup, etc. Did not have enough clean towels available for us; had to exchange dirty wet towels for clean dry towels in the morning. Everything else was fine.
Business response:
Thank you for being our guest. We are sorry we missed meeting some of your expectations and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Great spot with all the necessities Great hotel to stay at....full size fridge and 2 burner stove, great price and friendly staff. Tom who checked us in was amazing, we’ll miss seeing and talking to him!!
Business response:
Angela, thank you for choosing to stay with us at Extended Stay America. We're delighted to know you loved your well-equipped room and that the service provided by our associates, especially Tom, met all your expectations. We will share your compliments with him. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Tom is the reason we loved our stay. Tom checked us in, he always called us by name and couldn’t have been more helpful/fantastic! The rest of the staff should take a lesson on friendliness, but they were still good. The hotel was clean. Breakfast was ok. The appliances were great. Including the grill we used on the patio
Business response:
Thank you for the excellent review of Extended Stay America. We're thrilled to know you loved our well-kept property and that the service provided by Tom went a long way in making your stay a memorable one. We will surely share your compliments with him. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
wont stay again I cannot believe you can say there is what you need ava at hotel no ice no toaster had to go buy one very limited on what they have when go to breakfast and no coffee ask front counter she throws a fit to have to fix there are junk cars in parking lot white sicon grill have lite gas with lighter fix the ingintor
Business response:
Sherry, thank you for posting a review of your stay. We apologize for not meeting all your expectations and the poor service provided by our associates. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We have also discussed your feedback with our associates to remind to our primary goal is to provide outstanding customer care to our guests. We hope you will consider a return visit so we can make it up to yo... read more
Stayed overnight on sightseeing trip with family from NYC to Virginia Beach
Business response:
John, thank you for choosing Extended Stay America for an overnight stay. We're thrilled to know our location was ideal for you and that you and your family enjoyed your time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Not worth the few dollars of savings I selected this hotel because I needed a reasonably priced room, no frills necessary. However, this is REALLY no frills. It was clean, and there was AC (which was important because it was brutally hot that weekend). However, the two evening staff were truly rude and not helpful at all. The hallways stank from smoke, there were no shampoo/soap in the rooms, nor any sheets/blankets for the extra, and it seemed a real hassle for the staff to get them for us. The breakfast was not a breakfast... read more
Business response:
Deborah, thank you for your review. We apologize for the poor service you received from our associates and the smoke smell you experienced while in the hallways. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. Also, know we're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to redee... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.