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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wonderful experience. Management made me feel at home.
Business response:
Vincent, thank you for including Extended Stay America in your travel plans. We were delighted to read that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you again, and we hope to see you again soon. Sincerely, Hotel Management
I enjoyed the suite that my family and I stayed in and also the service at the front desk was great and very helpful
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our accommodations and that our front desk associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
It very clean well decor well painted nice colors very nice ...only one thing the ac unit make a very very loud noise when it starts to work....but everything else perfect
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us nad liked clean property. We have also alerted our maintenance team about the HVAC unit, and they will check it. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
When I checked into my room it was disgusting. The room was not clean after the previous person was there. Animal hair was all over the place. The sink had stuff in it. Something was spilled on the phone and walls. I did ask for a different room. This room was better, but the trash can was not empty in the bathroom, there was stuff in the drawers, when I went out to get something to eat the window was open upon my return. The hotel itself was very dirty. The rooms are noisy. Whatever anyone is cooking carries throughout the ... read more
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and property very seriously and will be looking into the feedback you provided. We hope you will reconsider, and this will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Never Again There were five of us, and we only had 2 towels and one wash cloth to start with. We told them we wanted 5 of each, and I finally went down at around 9 p.m. when they had them ready. I had to pick them up (no biggie). There was a lot of noise from the room above us (jumping and banging). It raddled our doors etc. We told the desk about it, and they said they would take care of it. They did NOT take care of it. It went on until 2 in the morning, and then started back up at around 4:30 a.m. We were gone most of the... read more
Business response:
David, thank you for your review. We are really your sleep was disturbed due to the other guests on the property and regret the lack of responses you received from our associates. Key goals at our hotel are to provide outstanding service and to respond to a guest's needs in a timely fashion, so we apologize that we fell short of this. We have shared your observations with the appropriate individuals and will use them to improve going forward. We would also like to inform you that, to respect the privacy of our guests staying... read more
Our room was invested with stink bugs. They were in my sheets, on the covers and all over the ceiling. Our room smelled like brown rice and curry. The left with windows open (i think to mask the smell). The microwave, stove and dishwasher were disgustingly dirty. There was something that looked like popcorn all over the rug and even in the hallway. The furniture was outdated and showing signs of wear. My friend put on the heat and it smelled like burnt hair. I will never stay there again. The only thing that was nice was the... read more
Business response:
We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we have regular pest control services at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention, and we hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.