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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service bad breakfast no clean no clean towels in the run reception unattended
Business response:
Thank you for the review. We apologize for the issues you encountered in your room and with our property. We will share your concerns with the housekeeping team so that they can take the necessary measures to ensure a better environment going forward. We also apologize for the unsatisfactory service you experienced from our staff. We will discuss your feedback with them so that such instances are not repeated. Your comments regarding our grab-and-go breakfast will be addressed with our Brand Leaders to assist them when deter... read more
She was fine!!!! It was amazing and it was even more special because of the beautiful woman (Manger on Duty) who was pleasant, beautiful and so sweet in her hospitality!! would definitely stay here again!
Business response:
Angelo, thank you for staying with us at Extended Stay America! It was terrific to read you had a great stay. Making our guests feel right at home is what our associates love to do, so we really appreciate your comments, and we will pass your compliments with the appropriate individual. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
The property was great and the staff was nice. The only problem I had was being next to people with pets. They should keep those guests in a separate area.
Business response:
Thank you for the great review! Weare glad you loved our well-maintained property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. The entire team at Extended Stay America value your feedback and hopes to see you the next time you are in the area. Sincerely, Hotel Management
Jennifer at the front desk was so kind and courteous. Hotel was located right by many restaurants and convenient. Room was small for 2 full beds and 2 dogs, rather it was for 1 person stay room without pets.
Business response:
Michelle, thank you for being our guest. We are thrilled to know you our location close to shops and area restaurants were perfect for your needs and loved the service provided by Jennifer. We will share your compliment with her. However, we are sorry for not meeting your expectations regarding your room. And regret the inconvenience it caused. We hope you and your furry friends will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Don't expect much breakfast Only complaint was breakfast.. I knew it was continental , but oatmeal and a few pre packaged muffins. Not really continental
Business response:
Joshua, thank you for being our guest and sharing your review online. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
The room was very spacious and equipped with a full kitchen.
Business response:
Thank you for commenting about your stay at Extended Stay America. We are delighted to know you liked the spaciousness of your well-maintained room and that you were happy with the fully-equipped kitchenette. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Ms. Kim is the GM and is the best great staff and very understanding
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 932 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.