Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Business response:

Thank you for being our guest at Extended Stay America. We're delighted to know you had a great time with us and that you loved your well-appointed room. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but the housekeeping service is always available on request for a minimal fee. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for the fantastic rating and for the great comments about your stay at Extended Stay America. We are delighted to know you were impressed with your well-appointed room along with the fully-equipped kitchen and had a nice stay. We appreciate your business and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we regret not meeting your expectations with the overall cleanliness of our property. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Joanne, thank you for being loyal to Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

John, thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked having a kitchenette in your room and that you were pleased with the service provided by our associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We hope you will consider giving us a second chance the next time you are in Mt Laurel Township. Sincerely, Hotel Management