Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Thank you once again, and we hope to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the review. We apologize for the issues you encountered in your room and with our property. We will share your concerns with the housekeeping team so that they can take the necessary measures to ensure a better environment going forward. We also apologize for the unsatisfactory service you experienced from our staff. We will discuss your feedback with them so that such instances are not repeated. Your comments regarding our grab-and-go breakfast will be addressed with our Brand Leaders to assist them when deter... read more

Business response:

Angelo, thank you for staying with us at Extended Stay America! It was terrific to read you had a great stay. Making our guests feel right at home is what our associates love to do, so we really appreciate your comments, and we will pass your compliments with the appropriate individual. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the great review! Weare glad you loved our well-maintained property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. The entire team at Extended Stay America value your feedback and hopes to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Michelle, thank you for being our guest. We are thrilled to know you our location close to shops and area restaurants were perfect for your needs and loved the service provided by Jennifer. We will share your compliment with her. However, we are sorry for not meeting your expectations regarding your room. And regret the inconvenience it caused. We hope you and your furry friends will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management