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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is very spacious the room is very clean. The thing we did not like is after midnight we did not see anyone at the front entrance and the entrance was accessible to anyone that wanted to enter the building I believe that is a security issue.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the spaciousness of your room. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Location was ok, hotel under staff, Bathroom was filthy .
Business response:
Thank you for being our guest. We're glad to know our location was ideal for you, but we're sorry for the cleanliness issue you experienced in your bathroom. We assure you that we have shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience Sincerely, Hotel Management
Ok property. Room was pretty filthy (see photo of chairs), toilet worked half the time, no wash cloths as well! Will not stay again!
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Easy and simple. Respectful and helpful when needed.
Business response:
Thank you for reviewing your stay with us at Extended Stay America. We're glad to know you had a pleasant time while you were here and that you were impressed with the service provided by our excellent associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Desk clerk wasn’t very polite. Hair all in the tub and on the bed
Business response:
We are sorry one of our associates was not responsive to you. We have addressed your comments with our front desk staff to ensure they deliver excellent service, all the time. Your feedback regarding cleanliness has been shared with the housekeeping team to be more diligent going forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Tierre, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.